Customer Service Representative

Fresh Start Foods Canada; Milton; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading company in the food service industry is looking for a full-time Customer Service Representative for their Milton facility. The role involves managing customer orders, inquiries, and ensuring outstanding service delivery. Fresh Start Foods values teamwork, job security, and personal development, offering a range of employee benefits including medical, dental, and profit sharing.

Benefits

Team-based work environment

Profit Sharing

Medical, Dental, Vision coverage

Employee Purchase Program

Registered Retirement Savings Plan (RRSP) with Company Match

Company sponsored events

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task in a fast-paced environment.
• Strong customer service experience.

Responsibilities

• Taking customer orders via phone, email, or fax.
• Managing customer inquiries and providing prompt responses.
• Processing orders and managing associated paperwork.

Skills

Communication

Organizational

Data Entry

Teamwork

Customer Service

Time Management

Tools

Microsoft Office

Google Docs

Job description

Fresh Start Foods Canada Ltd.

Join one of the BEST teams in the Industry

At Fresh Start Foods you'll find qualified professionals that stand out with their experience and understand that customers are at the centre of everything we do.

We are seeking individuals:

• Who are customer centric
• Who are able to deliver on their commitments
• Who value individual excellence and collective performance
• Who care and give back - sustainable agriculture, the environment, corporate citizenship
• Who go above and beyond to provide options for our customers
• Who understand the foodservice/hospitality/retail business and bring extensive knowledge and experience

Fresh Start Foods Canada Ltd. was founded in 1993 to provide Foodservice Customers with a fresh alternative. An outstanding supply network, efficient distribution through our three regional locations, and our thoroughly modern processing plant are all part of our commitment to provide the freshest fruits and vegetables possible.

We are currently seeking a full time Customer Service Representative to join our team for the Milton Facility.

Description of Role:

Reporting to the Customer Service Manager the position of Customer Service Representative has overall responsibility for leadership of all sales related activities within their assigned duties. Along with the rest of the members of the Sales team, is responsible for the overall delivery of Customer quality and service experiences.

We provide:

• Team based work environment
• Training & Job security
• Opportunity for advancement
• Employee Purchase Program
• Profit Sharing
• Medical, Dental, Vision (after 30 days of continuous service)
• Registered Retirement Savings Plan (RRSP) Program – Company Match Up to 3%
• Company sponsored events (Family Picnic, Staff Celebration, BBQ’s)

Duties and Responsibilities:

• Taking all customer orders by phone, email or fax
• Data entry, including order processing and other daily procedures
• Associated paperwork for all orders
• Managing all customer inquiries and providing prompt responses
• Managing a multi line phone system
• Other customer service duties as assigned

Skills, Qualifications, and Experience:

• Excellent communication skills, both verbal and written
• Ability to multi-task and work in a fast paced environment
• Strong data entry skills
• Strong computer skills – working knowledge of Microsoft Office and Google Docs
• Customer service experience
• Strong organizational and time management skills
• Ability to work in a team environment
• High level of detail and accuracy while working under specific deadlines

We provide:

• Team based work environment
• Training & Job security
• Opportunity for advancement
• Employee Purchase Program
• Profit Sharing
• Medical, Dental, Vision (after 30 days of continuous service)
• Registered Retirement Savings Plan (RRSP) Program – Company Match Up to 3%
• Company sponsored events (Family Picnic, Staff Celebration, BBQ’s)

Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people.

This Job is for an Existing Vacancy

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Fresh Start Foods is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to:

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Use the words “Accommodation Request” in your subject line.