Customer Service Representative

Shipmaster Containers Limited; Markham; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their dynamic team. In this role, you will be the vital link between customers and various internal stakeholders, ensuring smooth processing of sales orders and maintaining strong relationships. Your exceptional communication skills and attention to detail will help resolve customer inquiries and complaints effectively. This is a fantastic opportunity to thrive in a supportive office environment where your contributions will directly impact customer satisfaction and operational efficiency. If you are organized, detail-oriented, and passionate about providing top-notch service, this position is perfect for you.

Qualifications

• 2-3 years of experience as an Order Desk Associate.
• Detail-oriented with excellent communication and multitasking abilities.

Responsibilities

• Coordinate sales orders and manage customer relationships.
• Handle customer complaints and ensure timely responses.
• Maintain customer files and process order changes.

Skills

Customer Service Skills

Communication Skills

Data Entry Skills

Problem-Solving Skills

Organizational Skills

Time Management Skills

Education

High School Diploma

Tools

MS Word

MS Excel

Job description

Corrugated Products

Job Category: Customer service

Location: Markham, ON

Schedule: Full Time – Days

Job Summary

The Customer service representative reports to the supervisor of Customer Service and is responsible for coordinating the sales orders process and managing the relationships with the key stakeholders – Customers, Sales Personnel, Production, and Accounting.

Duties and responsibilities

• Take customer orders either directly from customers or sales representatives.
• Receives, coordinates and processes all incoming sales orders;
• Process new order items;
• Comply with all safety requirements, work rules and regulations;
• Place orders for materials and supplies that are to be used in production;
• Handle customer complaints and/or questions and follow-up with appropriate internal personnel (Design, Production, Purchasing, Accounting) as required;
• Send order confirmations to customers;
• Trouble shoot customer order changes ensuring all changes are posted and processed;
• Maintain customer files ensuring contact and order information is kept up to date;
• Record and distribute customer order changes;
• Resolve any NCR’s as they occur throughout order cycle in compliance with our quality standards;
• Serve as initial point of contact when new customers call to request information. Forward customer to Area Sales Representative where required;
• Responsible for troubleshooting customer order issues and acts as the communication liaison between customer and sales representative;
• Obtains quotes and issues purchase orders for corrugated products with suppliers;
• Participates in daily meetings with the Production Manager to discuss customer demands;
• Follow up with sales personnel, suppliers, production and other key contacts as required;
• Other duties as required.

Qualifications

• High school diploma with at least 2-3 years of related experience working as an Order Desk Associate;
• Detail oriented, methodical, well organized, with fast data entry skills;
• Excellent customer service, communication and interpersonal skills;
• Ability to multitask, establish priorities and work independently;
• Excellent computer skills (proficiency in MS Word and MS Excel);
• Strong documentation skills, accuracy, and attention to detail is a must;
• Able to meet timely deadlines and ensure appropriate response times;
• Excellent organizational and time management abilities required to prioritize a high volume of tasks or competing priorities.
• Proven problem-solving skills with the ability to visualize and deliver creative solutions;
• Ability to manage multiple internal clients and be adaptable to the needs of each

Working conditions

• On Site – Office environment.