Customer Service Representative

Tom Burnside - Desjardins Insurance Agent; London; On-site; CAD 40,000 - 55,000; Full time

Job summary

A local insurance agency in London, ON is seeking a motivated Customer Service Representative to join their team. The ideal candidate will have sales experience and excellent communication skills to provide outstanding customer service. Key responsibilities include developing leads, scheduling appointments, and providing accurate information about insurance products. This position offers the opportunity for growth and a rewarding career.

Qualifications

• Sales experience preferred, in roles like retail sales associate or telemarketing.
• Successful track record of meeting sales goals or quotas.
• Excellent written, verbal, and listening communication skills.

Responsibilities

• Develop leads and schedule appointments.
• Provide prompt, accurate, and friendly customer service.
• Work with the agent on marketing goals.

Skills

Sales experience

Excellent interpersonal skills

Excellent communication skills

Proactive in problem-solving

Ability to multi-task

Education

Property & Casualty license (OTL license preferred)

Job description

Job Description

Job Description

Customer Service Representative - Desjardins Insurance Agent Team Member

Location : London, ON

Type : Full Time

Position Overview :

Successful Desjardins Insurance Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative. We seek an energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. If you are a motivated self-starter who thrives in a fast-paced environment, then this is your opportunity for a rewarding career with excellent income and growth potential.

Responsibilities :

• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Work with the agent to establish and meet marketing goals.

Requirements :

Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred

Successful track record of meeting sales goals / quotas preferred

Excellent interpersonal skills

Excellent communication skills - written, verbal and listening

Proactive in problem-solving

Dedicated to customer service

Ability to multi-task

Ability to make presentations to potential customers

Property & Casualty license (OTL license preferred / must be able to obtain)

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. This agents’ employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.