Customer Service Representative

Quincaillerie Richelieu Ltée / Richelieu Hardware Ltd; Kitchener; On-site; CAD 35,000 - 45,000; Full time

Job summary

Join a leading company in the specialty hardware sector as a Customer Service Representative. You will be responsible for managing customer inquiries, processing orders, and ensuring customer satisfaction. This full-time role offers competitive compensation and opportunities for career advancement within a stable, growth-oriented company.

Benefits

Competitive compensation

Opportunity to become a shareholder

Work-life balance

Career growth opportunities

Qualifications

• High School Diploma required.
• 2+ years of experience in customer service.
• Knowledge of MS Office and AS400 is an asset.

Responsibilities

• Process and confirm customer orders.
• Respond promptly to customers regarding order status.
• Handle and resolve customer complaints.

Skills

Strong communication

Analytical skills

Interpersonal skills

Education

High School Diploma

Tools

MS Office

AS400

Job description

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Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Who we are?

Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products.

Our customers – Over 120,000 customers in North America : manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers.

Our team – 3,000 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders.

How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years!

Position Overview : Onward Hardware Div. of Richelieu Hardware a leading distributor of hardware is seeking a motivated, dedicated team player to join our team in the dynamic and creative industry of hardware.

More specifically, your main tasks will be :

• Process and confirm customer orders
• Respond promptly to customers regarding order status, pricing and product availability
• Handle and resolve customer complaints and provide solutions
• Correct invoices by issuing credits / debits or Return Authorizations
• Ensure and provide quality service to customers
• Assist external sales representative in maintaining accounts and sales
• Perform other duties as assigned by supervisor

Requirements :

• High School Diploma
• 2+ year’s experience in customer service
• Knowledge of MS Office
• Experience with AS400 would be an asset

would be an asset Qualifications :

• Proven experience working within a Customer Service team environment
• Strong communication (written and oral)
• Good aptitude in analyzing issues and proposing solutions
• Excellent interpersonal skills and proven ability to create business relationship

The Ideal Candidate Is a Person Who…

• Extremely motivated to success, excellence at multi-tasking, passionate, very positive, willing to go the extra mile, works extremely well in a team environment and is looking for a career.

What We Offer

• A Canadian flagship : As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation.
• A mature and stable company : With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment.
• Continuous growth : With strong financial health, our business is constantly expanding, opening future opportunities for all.
• Competitive compensation : We offer competitive base compensation based on the market.
• Opportunity to become a shareholder : We believe in the involvement of our employees and offer them the opportunity to become shareholders.
• Work-life balance : We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance.
• Quality products : We are committed to offering products of exceptional quality, thus satisfying our most demanding customers.
• Opportunity to grow : We encourage career opportunities and continuing education for the professional development of our employees.

Are you interested in this position? We invite you to visit our corporate website at https : / / www.richelieu.com / emplois to submit your

We thank all candidates for their interest, however, we will only communicate with candidates selected for the pre-selection process.

Note that the masculine is only used to lighten the text.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

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