Customer Service Representative

Community Choice Financial Family of Brands; Kelly Road; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established financial services provider is seeking a dedicated Customer Service Representative to join their team. In this role, you will engage with customers, providing them with reliable financial solutions while ensuring precise cash handling and data entry. You will be responsible for fostering customer relationships, processing transactions, and maintaining a welcoming store environment. This position offers a full-time schedule with opportunities for career advancement and a supportive workplace culture. Join a company committed to delivering exceptional customer experiences and making a positive impact in the community.

Benefits

Comprehensive New Hire Training Program

Access to Learning Management System

Performance-Based Career Advancement

Educational Reimbursement Program

Medical Insurance Options

401(k) Retirement Plan with Company Match

Company-Sponsored Life Insurance

Paid Time Off

Diverse Culture and Inclusive Environment

Business Casual Dress Code

Qualifications

• High school diploma or equivalent required.
• Excellent verbal and written communication skills are essential.
• Must have meticulous attention to detail for accurate data entry.

Responsibilities

• Build connections with customers to drive repeat business.
• Process transactions accurately, including check cashing and payments.
• Maintain customer information with precision in the POS system.

Skills

Verbal Communication

Written Communication

Attention to Detail

Customer Service

Cash Handling

Data Entry

Education

High School Diploma or Equivalent

Tools

Point of Sale (POS) System

Microsoft Office

Job description

Overview

As a Customer Service Representative, you’ll build connections and offer a wide range of products and services to our diverse customer base. Our customers are on the go and put their trust in us to provide quick and reliable financial solutions. Your precise cash handling, attention to detail, and ability to engage professionally with customers and peers in a fast-paced environment will allow you to reflect on our mission while advancing your career.

Responsibilities

1. Forge connections with customers to cultivate lasting relationships that drive repeat business.
2. Skillfully review, validate, and process customer transactions with accuracy including check cashing, money transfer, and customer payments.
3. Proactively maximize customer success by offering personalized financial services that fit their lifestyle.
4. Enter and maintain customer information with precision and integrity into a Point-of-Sale (POS) system.
5. Build new business by completing inbound and outbound call campaigns daily.
6. Assist in customer account management and collections by accepting payments, and monitoring and managing customer appointments.
7. Maintain internal and external store appearance and meet cleanliness standards to enhance the customer experience.
8. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer.
9. Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
10. Engage in ongoing training and remain updated on our evolving products and processes.
11. Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
12. Maintain a full-time work schedule with regular, in-person attendance, including weekends. A full-time work schedule for this position includes, at a minimum, 40 hours per week.*

*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date requirements.

Qualifications

• High school diploma or equivalent
• Excellent verbal and written communication skills
• Professional demeanor with customers and peers
• Meticulous attention to detail and ability to accurately enter data
• Proficiency in using phone, Point of Sale, Microsoft Office, and other computer systems
• Must be at least 18 years of age
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• Ability to meet the physical demands for this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.

Preferred Qualifications and Skills

• Experience in check cashing, document verification, and/or money order processing
• Prior cash handling, cash drawer/vault management experience
• Bilingual (English/Spanish) is a plus and may be required for certain locations
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)

What We Offer

Our Benefits Include:

• A comprehensive new hire training program
• Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
• Performance-based career advancement
• Educational Reimbursement Program
• Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
• Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
• Company-Sponsored Life and AD&D Insurance
• Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
• Paid Time Off (Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
• Diverse Culture and Inclusive Environment
• A relaxed, business casual dress code that includes jeans and sneakers!

Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.

About Us

Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot Visa Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We’re steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.

The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.

Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In-store positions are in-person only.

The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.