Customer Service Representative

Uline; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A family-owned company, Uline, is looking for a Customer Service Representative for their Hamilton location. You will focus on processing customer orders, providing expert assistance, and ensuring a seamless experience. Uline offers competitive pay with benefits such as health coverage, tuition assistance, and various employee perks. If you share our passion for outstanding service, we invite you to apply!

Benefits

Company-paid extended health coverage

RRSP with 6% employer match

Paid holidays and generous paid time off

Tuition Assistance Program

On-site café and fitness center

Monthly employee-appreciation events

Qualifications

• High school diploma or equivalent; Bachelor's preferred.
• Prior customer service experience is a plus.
• Willingness to learn and provide legendary service.

Responsibilities

• Process customer orders and inquiries.
• Communicate with customers via phone, email, and chat.
• Help customers navigate Uline's website.

Skills

Customer service experience

Communication

Problem-solving

Education

High school diploma or equivalent

Bachelor's degree

Job description

Customer Service Representative

Pay from $28 to $32 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Better together! This position is on-site, and we are looking for people who share our passion.

Hours: Various in-office shifts available.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.

• Communicate with customers over phone, email and chat.

• Help customers navigate Uline's website and online ordering.

• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.

• Monthly employee-appreciation events.

• Opportunities for community involvement.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations.

Uline is adrug-free workplace.

Uline is an Equal Opportunity Employer

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!