Customer Service Representative

Birnie Plumbing & Drains; Hamilton; On-site; CAD 40,000 - 60,000; Full time

Job summary

Birnie Plumbing & Drains is seeking a full-time Customer Service Representative to join their Hamilton office. The candidate will be responsible for interacting with customers, scheduling service appointments, and maintaining customer records. This role promises an engaging environment with opportunities for growth and a competitive salary.

Benefits

Supportive and friendly office team environment.

RRSP plan with company match.

Culture building events.

Training and resources to help you learn and grow.

Qualifications

• Minimum two years of customer service experience, preferably in a call center environment.
• Open availability for rotating shifts.
• Positive attitude and willingness to learn and grow.

Responsibilities

• Answer incoming calls with a friendly and professional attitude.
• Convert incoming calls into scheduled service appointments.
• Keep customer database up-to-date with accurate information.

Skills

Communication

Multitasking

Detail-oriented

Goal orientation

Job description

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The Opportunity :

Are you a people person with a passion for helping others? We’re looking for a full-time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for.

Key tasks include :

• Answer incoming calls with a friendly and professional attitude
• Convert incoming calls into scheduled service appointments
• Make follow-up calls after recent service visits
• Make outbound calls to membership customers to book annual services
• Prioritize and coordinate service schedules
• Keep customer database up-to-date with accurate information
• Handle other admin tasks as needed

Job Type : Full Time

Job Location : Our Customer Service Representatives work in the office for each scheduled shift.

What We Offer :

• Supportive and friendly office team environment.
• Competitive wages.
• RRSP plan with company match.
• Culture building events.
• Training and resources to help you learn and grow

What We Are Looking For :

• Minimum two years of customer service experience, preferably in a call center environment.
• Open availability. Our CSRs work rotating shifts.
• Great communicator with the ability to connect and build positive relationships with customers and your team.
• Detail-oriented with the ability to multitask.
• Goal oriented.
• Demonstrates a positive attitude and willingness to learn and grow.

About Us :

Trusted for Over 100 Years!

Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job. Founded on principles of quality and customer care, we're known for top-notch service, lasting solutions, and a commitment to excellence. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans. Check us out by visiting our website: www.birnie.pro.

Equal Opportunity Employer

Seniority level: Entry level

Employment type: Full-time

Job function: Other

Individual and Family Services

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