Customer Service Representative

U-Haul; Hamilton; On-site; CAD 42,000 - 54,000; Full time

Job summary

U-Haul in Hamilton, Ontario is seeking a Hitch Pro to install trailer hitches, wiring harnesses, brake controllers, and towing accessories on a variety of vehicles. You will perform vehicle inspections to confirm compatibility and safe towing configurations, troubleshoot issues, and ensure workmanship meets company standards.

You will educate customers on proper equipment use and safety, maintain a clean and safe work area, and support store operations through teamwork and attention to detail.

Qualifications

• Mechanical aptitude with hands-on tool use.
• Experience with hand and power tools is required.
• Knowledge of vehicle electrical systems and towing equipment is an asset.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to lift up to 50 pounds and work in a physically demanding environment.
• Strong attention to detail and commitment to safety.
• Ability to work independently and as part of a team.

Responsibilities

• Install trailer hitches, wiring harnesses, brake controllers, and towing accessories on a variety of vehicle makes and models.
• Perform vehicle inspections to determine compatibility and ensure safe towing configurations.
• Troubleshoot and resolve installation issues while maintaining high-quality workmanship.
• Explain towing equipment, proper usage, and safety procedures to customers.
• Maintain a clean, organized, and safe work environment.
• Use hand and power tools to complete installations efficiently and safely.
• Follow company policies, safety regulations, and manufacturer specifications.
• Assist with inventory management and ensure parts and equipment are properly stocked.
• Collaborate with team members to meet customer service and productivity goals.

Skills

Mechanical aptitude

Hand tools

Power tools

Electrical systems

Towing gear

Troubleshooting

Customer service

Physical strength

Safety awareness

Teamwork

Job description

As a Hitch Pro at U-Haul, I specialized in the installation, maintenance, and inspection of trailer hitches, towing accessories, and related equipment. I provided excellent customer service by ensuring every installation was completed safely, accurately, and in accordance with manufacturer and company standards.

Job Title

Hitch Pro

Key Responsibilities

• Install trailer hitches, wiring harnesses, brake controllers, and towing accessories on a variety of vehicle makes and models.
• Perform vehicle inspections to determine compatibility and ensure safe towing configurations.
• Troubleshoot and resolve installation issues while maintaining high-quality workmanship.
• Explain towing equipment, proper usage, and safety procedures to customers.
• Maintain a clean, organized, and safe work environment.
• Use hand and power tools to complete installations efficiently and safely.
• Follow company policies, safety regulations, and manufacturer specifications.
• Assist with inventory management and ensure parts and equipment are properly stocked.
• Collaborate with team members to meet customer service and productivity goals.

Skills & Qualifications

• Mechanical aptitude and experience using hand and power tools.
• Knowledge of vehicle electrical systems and towing equipment is an asset.
• Strong problem-solving and troubleshooting skills.
• Excellent customer service and communication abilities.
• Ability to lift up to 50 pounds and work in a physically demanding environment.
• Strong attention to detail and commitment to safety.
• Ability to work independently and as part of a team.

Key Achievements

• Consistently completed hitch and towing equipment installations accurately and efficiently.
• Maintained high safety and quality standards while minimizing installation errors.
• Delivered exceptional customer service by educating customers on safe towing practices and equipment operation.
• Supported overall store operations through teamwork, organization, and attention to detail.