CUSTOMER SERVICE REPRESENTATIVE

Family Dollar; Hamilton; On-site; CAD 30,000 - 40,000; Full time

Job summary

A retail company in Hamilton is seeking a Customer Service Representative who will deliver exceptional service and assist with merchandise selection. The role involves engaging with customers, maintaining the store, and processing transactions. Candidates should have a high school diploma and experience in a retail environment. This full-time position requires flexibility, including evenings and weekends.

Qualifications

• Ability to follow directives and interpret retail operational documents.
• Retail, hotel, restaurant, grocery, or drug store experience preferred.
• Ability to lift up to 40 lbs regularly, occasionally up to 55 lbs.

Responsibilities

• Deliver exceptional service to customers.
• Engage with customers in a positive manner.
• Maintain a clean, well-stocked store.
• Assist in unloading merchandise and transporting items.
• Handle customer funds accurately.

Skills

Customer focus

Organizational skills

Communication

Problem-solving

Education

High school diploma or equivalent

Job description

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Family Dollar

Family Dollar is seeking motivated individuals to support our stores by providing essential products at great values to the communities we serve.

General Summary

As a Family Dollar Customer Service Representative, you will be responsible for delivering exceptional service to our customers. Responsibilities include greeting customers, assisting with merchandise selection, completing transactions, and answering questions about the store and products.

Principle Duties and Responsibilities

• Engage with customers in a positive and approachable manner.
• Maintain a clean, well-stocked store for customers.
• Assist in unloading merchandise, organizing stock, and transporting items from the stockroom to the sales floor.
• Stock shelves and recover merchandise independently.
• Handle customer funds accurately and process transactions using the POS system.
• Monitor customer activity to ensure a safe shopping environment.
• Perform additional duties as assigned to support store operations.

Position Requirements

Education : High school diploma or equivalent preferred. Ability to follow directives and interpret retail operational documents.

Experience : Retail, hotel, restaurant, grocery, or drug store experience preferred.

Physical Requirements : Ability to lift up to 40 lbs regularly, occasionally up to 55 lbs, and perform walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.

Availability : Flexible, full-time schedule including days, evenings, weekends, and holidays.

Skills and Competencies : Customer focus, potential development, results orientation, organizational skills, communication, problem-solving, job knowledge, and relationship management.

Family Dollar Stores, Inc. is an Equal Opportunity Employer.

Additional Details

Seniority level : Entry level

Employment type : Full-time

Job function : Other

Industries : Retail

This job posting is active and accepting applications.

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