Customer Service Representative

CSN Collision; Hamilton; On-site; CAD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Job summary

CSN Koebel's in Waterloo region seeks a Customer Service Representative to support customers, vendors and insurers through inquiries, invoices, scheduling, and documentation. You will maintain and update files, process payments, and ensure smooth progress of repairs and claims.

Ideal candidates have 3–5 years in customer service with accounts payable/receivable, automotive parts familiarity, and experience with ARMS, Mitchell & Reynolds, Collision Link or Progi Parts.

Qualifications

• 3 to 5 years of experience in customer service; accounts payable/receivable is an asset.
• 3 to 5 years of automotive parts experience is preferred.
• Experience with ARMS, Mitchell & Reynolds, Collision Link and Progi Parts is an asset.

Responsibilities

• Customer & Vendor Support: Handle inquiries from customers and vendors via phone, email, and in person; provide updates and resolve issues promptly.
• Invoice, Payment & Claims Processing: Enter invoices, post payments, create repair and towing invoices, maintain financial records.
• Scheduling & Coordination: Book appraisal, repair, rental, and sublet appointments; confirm drivability and towing needs; coordinate documentation and payment processing.

Skills

Customer service

Accounts payable/receivable

Automotive parts knowledge

ARMS system

Mitchell & Reynolds

Collision Link

Progi Parts

Valid driver's license

Tools

ARMS

Mitchell & Reynolds

Collision Link

Progi Parts

Job description

About CSN Collision CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition. Since 2002, CSN has grown to become the leader in collision repair with 230 collision repair Centres across Canada.

Summary: Since 1993, CSN Koebel's has been a staple in the Waterloo community and a leader in collision repair. We pride ourselves on providing the highest level of customer service and treating your vehicle as if it's one of our own. Our trained technicians will repair your vehicle properly to pre-accident condition so that you can get back on the road safely. The customer service representative ensures that the customer who comes through the door knows that we as a team at CSN will handle all repairs, questions, or issues they may need resolved in a friendly and professional manner. The CSR's goal is to ascertain the customer's needs and determine how best to meet them and provide them with viable options and cost-effective solutions. The role ensures that they keep the customer and insurance company up to date on the process of each repair and help to maintain the flow of all repairs entering and exiting the shop. Providing quality customer service makes for a great experience at our shop as well as ensures repeat customers.

Key Responsibilities

• Customer & Vendor Support : Handle inquiries from customers and vendors via phone, email, and in person. Maintain a professional and positive approach, provide updates throughout processes, and resolve issues promptly to ensure smooth account and claim management.


• Invoice, Payment & Claims Processing : Accurately enter invoices, post payments, create repair and towing invoices, and maintain up-to-date financial and administrative records. Receive payments from customers, insurers, and third parties.


• Scheduling & Coordination : Book appraisal, repair, rental, and sublet appointments; confirm drivability and towing needs; coordinate with head office and external partners for documentation and payment processing.


• Document & System Management : Maintain organized digital and physical filing systems, update management systems with dates and notes, scan and post invoices, and track calls per claim.


• Vehicle & Courtesy Car Handling : Check in courtesy cars, record mileage and condition, and manage warranty parts for corrosion claims.


• Insurance & Claims Administration: Explain insurance processes, verify deductibles, prepare claim paperwork, update insurers on repair status, and manage estimating systems, assignments, and supplements.


• Customer Experience & Compliance : Ensure clear communication through preferred channels, manage customer touchpoints, facilitate CSI reviews, and maintain compliance with WHMIS and PIPEDA standards.


• General Office Support : Assist with office administration, labor flagging, cost management, and other duties as required, including maintaining a clean and organized workspace.

Requirements

• 3 to 5 Years of experience in customer service, accounts payable and receivables is an asset.


• 3 to 5 years of experience, automotive parts experience is preferred


• Working Knowledge of the ARMS system, Mitchell and Reynolds, Collision Link and Progi Parts to source value pricing or any other inventory Management system will be an asset.


• Valid Driver's license


• Potential On-the-Job Exposure to the following elements: Fumes Dirt Chemicals/Toxins Hazards Heat/Cold Noise Frequently required to bend, crouch, reach, handle tools and lift in excess of 50lbs of materials

Benefits

• Competitive pay Benefits

Hours of Operation

• Hours of Operation: Monday - Friday 8:00 am - 5:00 pm