Customer Service Representative

Uline; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading distributor of shipping materials is seeking a Customer Service Representative to provide exceptional service in a collaborative call center. Responsibilities include processing orders and guiding customers through their inquiries. This role offers various in-office shifts and a wide range of benefits, including health coverage starting from day one.

Benefits

Company-paid extended health coverage

Multiple bonus programs

Tuition Assistance Program

On-site café and fitness center

Monthly employee-appreciation events

Qualifications

• High school diploma or equivalent required.
• Prior customer service experience is a plus.
• Willingness to train for legendary service.

Responsibilities

• Process customer orders in a collaborative call center.
• Communicate with customers over phone, email, and chat.
• Help customers navigate the website and online ordering.

Skills

Customer service

Communication skills

Problem-solving

Education

High school diploma

Bachelor's degree (preferred)

Job description

Customer Service Representative

Pay from $28 to $32 per hour with significant growth and earning potential!

Toronto Branch

3333 James Snow Parkway, Milton, ON L9T 8L1

Customer Service is the heartbeat of Uline! As a Customer Service Representative, you’ll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on.

Hours: Various in-office shifts available.

Position Responsibilities

• Process customer orders and inquiries in a collaborative call center using world-class technology.

• Communicate with customers over phone, email and chat.

• Help customers navigate Uline's website and online ordering.

• Become a product and solutions expert! We’ll equip you to answer product, pricing and shipping questions quickly and confidently.

Minimum Requirements

• High school diploma or equivalent. Bachelor's degree preferred.

• Prior customer service experience is a plus, but we’ll train you to provide legendary service for our customers!

Benefits

• Company-paid extended health coverage and RRSP with 6% employer match that starts day one!

• Multiple bonus programs.

• Paid holidays and generous paid time off.

• Tuition Assistance Program that covers professional continuing education.

Employee Perks

• On-site café, outdoor patio and first-class fitness center.

• Monthly employee-appreciation events.

• Opportunities for community involvement.

• Best-in-class, clean, modern facilities.

About Uline

Uline, a family-owned company, is North America’s leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 14 locations.

Uline is adrug-free workplace. All positions are on-site.

Uline is an Equal Opportunity Employer

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Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline.jobs to learn more!