Customer Service Representative

Canadian Tire Bank; Hamilton; On-site; CAD 30,000 - 60,000; Full time

Job description

Help us boldly shape retail in Canada

As the Financial Services segment of one of Canada’s most trusted and iconic retail brands, it is our mandate to continue to create innovative and rewarding financial solutions for our customers. Our growing suite of products and services showcases the dynamic contributions from our employees, and our success is driven by a strong vision, loyal customers, and our ability to build teams that reflect the diverse customers and communities in which we live and work.

Join an award-winning team that dreams big and works together to provide Canadians from coast-to-coast with the customer service they’ve come to count on. We are currently looking for individuals passionate about delivering an exceptional customer experience and committed to going above and beyond to achieve this.

Both English and Bilingual roles are available. Bilingual candidates will be required to speak both English and French fluently.

Our department hours vary, but shifts will primarily be during evenings and weekends. Candidates must be available during these times to be considered.

The option to work remotely is available for applicants residing in Ontario.

What you bring

We are looking for individuals who are:

• Customer-focused, who go above and beyond to meet the evolving needs of our customers
• Solutions-oriented and outcome-focused, with strong attention to detail
• Team players with excellent communication skills, able to build relationships easily

Roles we are currently sourcing for at the Canadian Tire Corporate Contact Centre:

Corporate Roadside Assistance Representative:

• Respond to requests from Canadian Tire Roadside Assistance, Home Services, and Drivers Academy customers, such as dispatching service providers, general inquiries on membership benefits and product features, enrollment, etc., to build loyalty to the Canadian Tire brand

Roadside Assistance hours of operation:

6:00am – 11:00pm, Monday to Sunday

Note: Successful completion of a Criminal Background Check is required for employment.

Roles at the Canadian Tire Bank Contact Centre include:

Bank Customer Service Representative:

• Handle a wide range of inquiries courteously and effectively, including account balances, payments, and purchases, as well as educating customers on Canadian Tire services

Bank Customer Service hours of operation:

Monday to Friday: 8:00am – 8:00pm

Saturday and Sunday: 8:00am – 6:00pm

Bank Fraud Servicing Representative (Card Security):

• Identify suspected fraud, initiate appropriate actions, and ensure confidentiality and professionalism in handling customer information

Bank Card Security hours of operation:

Monday to Friday: 8:00am – 8:00pm

Saturday and Sunday: 8:00am – 6:00pm

Bank Credit Services Representative:

• Conduct outbound calls to assist customers with payments, update information, and develop payment plans to recover past dues, using effective communication techniques

Credit Services hours of operation:

Monday to Friday: 7:00am – 9:00pm

Saturday: 8:00am – 6:00pm

Sunday: 1:00pm – 5:00pm

Employment at the bank is contingent upon successful completion of reference checks, credit checks, criminal background checks, and sanctions & PEP screening.

While some experience is preferred, a willingness to learn and problem-solving skills with a customer-focused approach are highly valued.