Customer Service Representative

Third Party CS; Halton Hills; Hybrid; CAD 35,000 - 50,000; Full time

Job summary

A growing company is seeking a customer service representative to deliver exceptional support by addressing client inquiries and providing product information. This role demands effective communication, a customer-focused attitude, and strong time management skills. Candidates will benefit from flexible working hours, health insurance, and opportunities for career advancement.

Benefits

Health insurance including dental and vision

Excellent retirement plan

Opportunities for advancement into management roles

Qualifications

• Previous experience in customer support, client services, or sales.
• Basic computer proficiency.
• Flexible working hours and remote work options available.

Responsibilities

• Provide excellent customer care and assess customer needs.
• Manage incoming calls, emails, and chats.
• Record and file customer interactions.

Skills

Communication

Multitasking

Time Management

Active Listening

Customer-focused attitude

Job description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address customer concerns effectively.

Customer Service Job Duties and Responsibilities

1. Provide excellent customer care by assessing customer needs and offering appropriate solutions, troubleshooting, or guidance for a positive experience.
2. Manage incoming calls, emails, chats, and interactive voice response systems.
3. Follow all customer service procedures and policies diligently.
4. Strive to meet and exceed personal and team targets.
5. Record, organize, and file customer interactions and account updates.
6. Upsell products or services when appropriate.
7. Schedule callbacks and appointments to resolve customer needs.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills over the phone and other platforms.
• Basic computer proficiency.
• Ability to multitask effectively.
• Strong time management and prioritization skills.
• Active listening skills and ability to relay information clearly.
• Customer-focused attitude to ensure positive experiences and resolutions.
• Flexible working hours and remote work options available.
• Health insurance including dental and vision.
• Excellent retirement plan.
• Opportunities for advancement into management roles.