Customer Service Representative

RB Global Inc.; Halifax; On-site; CAD 35,000 - 45,000; Full time

Job summary

RB Global Inc. is looking for a Customer Service Representative to provide excellent customer support and assist in branch operations. This role involves processing orders, responding to inquiries, and maintaining records, all while embodying teamwork and communication skills. The company offers a benefits package including health insurance, 401K, and paid holidays.

Benefits

Health insurance

401K

Paid holidays

Vacations

Qualifications

• Ability to communicate comfortably with customers.
• Phenomenal teammate, willing to assist peers.
• Strong interpersonal skills.

Responsibilities

• Provide customer support services through mail, telephone, and in-person.
• Process orders and enter data into internal systems.
• Respond to customer inquiries and requests.

Skills

Communication

Teamwork

Digital literacy

Time management

Interpersonal skills

Job description

Description

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers.

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

Listen for yourself to what our own employees have to say, through a live preview of our role: Driving Talent: Customer Care Teaser (vimeo.com)

What Do IAA Customer Service Reps Do?

Provide a variety of customer support services through the mail, telephone, and direct personal contact

Process orders and assignments and enter data into our internal computer systems

Reference pricing and delivery information

Respond to customer questions, inquiries, and requests

Set up new and maintain existing records

Perform word processing assignments, filing, and related clerical duties

Process paperwork in preparation for auction day, securing necessary approvals

Assist with other duties around the office to help out

What are the Requirements?

Ability to communicate comfortably with customers

A phenomenal teammate, willing to assist your peers

Digital literacy

Time management skills

Positive attitude

Ability to work independently

Strong interpersonal skills

Professional and clean appearance

In return for your excellent skills and abilities, we offer a benefits package including health insurance, 401K, STD/LTD, Life Insurance/AD&D, paid holidays, and vacations.

About IAA, an RB Global, Inc. company:

IAA, an RB Global, Inc. company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global, Inc. globally has over 7,000 employees and is headquartered near Chicago in Westchester, Illinois.

Employer

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

EEO Information

Ritchie Bros. is an equal opportunity employer and ensures nondiscrimination in all activities in accordance with all applicable laws. This position is open to all qualified applicants who are legally entitled to work in the country in which this job is located. Candidate selection is made by Talent Acquisition. Only electronic applications can be accepted.