Customer Service Representative

Culligan of Canada; Guelph; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dynamic Customer Service Representative to join their team. In this role, you will assist customers both in-person and over the phone, ensuring a high level of service and satisfaction. Responsibilities include managing service calls, processing contracts, and handling cash transactions. With a strong focus on employee development and a supportive work environment, this position offers a fantastic opportunity for growth and career advancement. If you are friendly, outgoing, and passionate about helping people, this is the perfect role for you!

Benefits

Dental Care

Extended Health Care

Life Insurance

Vision Care

Employee Assistance Program

RRSP Match

Paid Time Off

Employee Discounts

Paid CSR Training

Supportive Workplace

Qualifications

• Experience in customer service and excellent communication skills are essential.
• Ability to multitask in a fast-paced environment is required.

Responsibilities

• Assist customers in person and on the phone, providing professional service.
• Process contracts, schedule installations, and handle cash transactions.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Multitasking

Salesforce

Computer Knowledge

Tools

Salesforce

Job description

Our Company

Culligan offers a full line of water treatment products for every problem. We provide the dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Responsibilities

• Tuesday to Friday 9:30am to 6pm, Saturday 9am -4pm
• Assist customers in person and on the phone in a professional manner
• Set up deliveries and book service calls
• Process new contracts, create customer account and schedule installation, as required
• Print and distribute service work orders and route tickets, close work orders and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with Sales Team
• Make accounts receivable collections and related calls, forward outstanding invoices as requested
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposit, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

Qualifications

• Experience with Salesforce is an asset
• Outgoing, friendly, and a desire to help people
• Excellent interpersonal and phone communication skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience
• Intermediate computer knowledge

We Offer

• Compensation
  • Hourly base pay
  • Employee referral bonus
  • Annual performance review (potential pay increase)
• Benefits
  • Dental care
  • Extended health care
  • Life insurance
  • Vision care
  • Employee assistance program
  • RRSP match (after three months)
• Work/Life Balance
  • No weekends! No late nights!
  • Monday through Friday
  • Paid time off
  • Paid holidays
• Training
  • Paid CSR training
  • Paid Culligan training
• Direct Career Tracks: We love to promote from within!
  • Office Manager
  • Sales Representative
  • Management
• Additional Perks
  • Employee discounts
• Supportive Workplace
  • Non-toxic work environment
  • Open door policy with management
  • Company lunches, dinners, and parties!

Our Mission

• As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.

Our Values

• Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.

Apply today!

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.
Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made.
This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions will be made by the management of this location. All inquiries about employment at this location should be made directly to the location owner, and not to Culligan Corporate.