Customer Service Representative

Barkers Heating & Cooling; Greater Sudbury; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a self-motivated Customer Service Representative to join their dedicated support team. This role offers uncapped pay potential along with comprehensive benefits, including medical, dental, and vision insurance. You will manage customer interactions, schedule estimates, and ensure customer satisfaction through effective communication and problem-solving. The company prioritizes employee growth with ongoing training and a supportive work environment. If you're looking for a rewarding opportunity in a family-oriented atmosphere, this could be the perfect fit for you.

Benefits

Uncapped Pay Potential

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Term Life Insurance

Matching 401(k)

Paid Holidays

Paid Time Off (PTO)

Ongoing Training and Development

Qualifications

• 1-5 years of customer support experience preferred.
• Valid driver’s license with a clean motor vehicle record.

Responsibilities

• Manage incoming calls and schedule customer estimates.
• Build relationships with customers and provide top-level service.

Skills

Customer Support

Communication Skills

Problem Solving

Time Management

Education

High School Diploma

Tools

MS Office

Service Titan

Job description

Overview

Looking to TRADE UP to a better opportunity? Barker's Cooling, Heating & Plumbing is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team. The Customer Service Representative is paid hourly plus opportunity for spiffs and commissions.

Why join our team:

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What you will do:

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Who you are:

• 1-5 years of call center or customer support experience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, don’t wait! Apply today!

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $14.00-$16.00/hour

Benefits:

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Ability to commute/relocate:

• College Station, TX: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center or Customer Support (1+ year required)

Work Location: In person