Customer Service Representative

The Weir Group; Greater Sudbury; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading engineering firm is seeking a Customer Service Representative to provide exceptional service to internal and external customers. The ideal candidate will have a high school diploma, at least one year of customer service experience, and strong skills in Microsoft Office and SAP. This role is crucial for ensuring effective communication and the timely resolution of customer inquiries. This position requires a commitment to safety and a collaborative spirit.

Qualifications

• 100% commitment to our zero harm behaviors.
• Ability to effectively communicate to resolve customer inquiries.

Responsibilities

• Understands and supports sales policies and procedures.
• Provides pricing and parts availability.
• Converses with customers to receive sales orders.
• Works with internal departments to resolve inquiries.
• Scans and files orders received.

Skills

Customer Service

Communication

Problem Solving

Data Entry

Sales Support

Education

High school diploma or GED

One year of experience in inside sales or customer service

Tools

Microsoft Word

Microsoft Excel

PowerPoint

SAP

Salesforce

Job description

Overview

Customer Service Representative
Division Weir Minerals
Sudbury or Mississauga, ON
Onsite

Purpose of Role: This role provides exceptional customer service to internal and external customers; receives and verifies orders for Weir products for Hard Rock Mining/Comminution areas of the business.

Why choose Weir

Be part of a global organization dedicated to building a better future: At Weir, the growing world depends on us. It depends on us constantly reinventing, quickly adapting and continually finding better, faster, more sustainable ways to access the resources it needs to thrive. And it depends on each of us doing the best work of our lives. It’s a big challenge – but it is exciting.

An opportunity to grow your own way: Everything moves fast in the dynamic world of Weir. This creates opportunities for us to take on new challenges, explore new areas, learn, progress and excel. Best of all, there is no set path that our people must take. Instead, everyone is given the support and freedom to tailor-make their own career and do the best work of their lives.

Feel empowered to be yourself and belong: Weir is a welcoming, inclusive place, where each individual’s contribution is recognized and all employees are encouraged to innovate, collaborate and be themselves. We continually focus on people and their wellbeing. We believe in fairness and choose to be honest, transparent and authentic in everything we do.

Founded in 1871, Weir is a world leading engineering business with a purpose to make mining operations smarter, more efficient and sustainable. Thanks to Weir’s technology, our customers can produce essential metals and minerals using less energy, water and waste at lower cost. With the increasing need for metals and minerals for climate change solutions, Weir colleagues are playing their part in powering a low carbon future. We are a global family of 11,000 uniquely talented people in over 60 counties, inspiring each other to do the best work of our lives.

Key Responsibilities

• Understands and supports sales policies and procedures to provide effective customer service.
• Provides pricing and parts availability, as well as relevant product information to internal and external customers; responding within customer specified deadlines.
• Converses with customers regularly to receive sales orders or troubleshoot issues.
• Works with various internal departments to resolve customer inquiries.
• Resolves issues with customers directly; liaison between manufacturing, engineering and customer.
• Follows customer orders to completion to ensure on-time delivery.
• Scans and properly files orders received.
• Performs data entry of customer orders, maintaining associated customer records.
• To provide exceptional customer service.
• Professional customer interactions.

Job Knowledge/Education and Qualifications

• Highschool diploma or GED.
• One year experience in inside sales or customer service account management.
• Core competencies in Microsoft Word, Excel, PowerPoint, SAP, and Salesforce.
• Ability to effectively communicate with internal and external customers to help solve issues, as well to provide pertinent product information based on level of experience.
• SAP experience preferred
• Safety First: Demonstrate 100% commitment to our zero harm behaviors in support of our drive towards developing a world class safety culture.

For additional information about what it is like to work at Weir, please visit our Career Page and LinkedIn Life Page. Weir is committed to an inclusive and diverse workplace. We are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, veteran status, disability, age, or any other legally protected status.

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