Customer Service Representative

Culligan; Greater Sudbury; On-site; CAD 40,000 - 55,000; Full time

Job summary

A water treatment solutions company in Sudbury is seeking a full-time Customer Service Representative. The role involves assisting customers in person and over the phone, managing deliveries, and promoting products. Ideal candidates will have excellent communication skills and previous customer service experience. Benefits include a supportive workplace, employee discounts, and opportunities for career advancement.

Benefits

Employee referral bonus

Annual performance review

Dental care

Extended health care

Life insurance

Vision care

RRSP match

Paid time off

Supportive workplace

Qualifications

• Outgoing, friendly, and a desire to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work in a fast-paced environment.
• Previous customer service experience.
• Intermediate computer knowledge.

Responsibilities

• Assist customers in person and over the phone.
• Set up deliveries and book service calls.
• Process new contracts and schedule installations.
• Handle money and run the cash register.
• Promote and up-sell products to customers.

Skills

Interpersonal skills

Communication skills

Multitasking

Customer service experience

Computer knowledge

Job description

Our Company

Culligan offers a full line of water treatment products for every problem. We provide dependable service and technical expertise, making Culligan the water solution choice for both residential and commercial locations.

Responsibilities

• Assist customers in person and on the phone professionally
• Set up deliveries and book service calls
• Process new contracts, create customer accounts, and schedule installations as required
• Print and distribute service work orders and route tickets, close work orders, and bill out once completed
• Promote and up-sell products and services to new and current customers
• Book walk-in and phone sales leads with the Sales Team
• Make accounts receivable collections and related calls, forward outstanding invoices as requested
• Handle money, run the cash register and POS machine, balance cash, prepare bank deposits, reconcile and balance receipts, payment batches, cash, cheques, Moneris payments, petty cash, etc.
• Refer unresolved customer grievances to designated departments for further investigation
• Carry out water jugs and bags of water softener salt to customers when required

Qualifications

• Outgoing, friendly, and a desire to help people
• Excellent interpersonal and phone communication skills
• Ability to multitask and work in a fast-paced environment
• Previous customer service experience
• Intermediate computer knowledge

We Offer

• Hourly base pay
• Employee referral bonus
• Annual performance review with potential pay increase

Benefits

• Dental care
• Extended health care
• Life insurance
• Vision care
• Employee assistance program
• RRSP match (after three months)

Work / Life Balance

• Tuesday through Saturday
• Paid time off
• Paid holidays

Training

• Paid CSR training
• Paid Culligan training

Career Advancement

• Direct career tracks: we love to promote from within! (Office Manager, Sales Representative, Management)

Additional Perks

• Employee discounts
• Supportive workplace

Non-toxic work environment

• Open door policy with management
• Company lunches, dinners, and parties!

Our Mission

As the leading quality water expert, Culligan is committed to helping individuals, families, and communities in need of clean, safe water.

Our Values

Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and sustainability is a key focus of everything we do.

Apply today!

We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men, including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates participating in all aspects of the recruitment and selection process.

Please be aware of employment scams. Culligan will never ask you to make payment for your application or to provide confidential information before an official offer of employment is made.

About Culligan

Great tasting water. Brighter future. Bigger job opportunities. Culligan is making a real difference in the lives of people worldwide by providing better, cleaner water through our innovative products and exceptional customer service. Join the Culligan team. Apply now.

Culligan provides healthy, delicious water for our customers in their homes, offices, businesses, and industrial facilities worldwide. Our complete line of water softeners, filtration systems, commercial and industrial water treatment solutions, drinking water systems, whole-house filtration, and bottled water delivery options set the standard in the water treatment industry.

This location is independently owned and operated. Your application will go directly to the owner, and all hiring decisions are made by the management of this location. All inquiries about employment should be directed to the location owner, not Culligan Corporate.

Required Experience: Unclear Seniority

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full-Time

Experience: years

Vacancy: 1