Customer Service Representative

Ritchie Bros.; Greater Sudbury; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Sign-on bonus

Job summary

RB Global, Inc. on behalf of IAA operates global auction services and customer solutions. This is a Customer Service Representative position supporting branches with live auctions and customer inquiries.

The role emphasizes delivering outstanding service across multiple channels, processing orders, and maintaining accurate records. A sign-on bonus is offered for this role.

Qualifications

• Ability to communicate comfortably with customers.
• A phenomenal teammate who will assist peers.
• Digital literacy across common software and systems.
• Time management to handle multiple inquiries.
• Positive attitude and customer-first mindset.
• Ability to work independently with minimal supervision.
• Strong interpersonal skills for stakeholder interactions.
• Professional and clean appearance. Bilingual skills are a plus.

Responsibilities

• Provide a variety of customer support services through mail, telephone, and direct personal contact.
• Process orders and assignments and enter data into internal computer systems.
• Reference pricing and delivery information.
• Respond to customer questions, inquiries, and requests.
• Set up new and maintain existing records.
• Perform word processing, filing, and related clerical duties.
• Process paperwork in preparation for auction day and secure necessary approvals.
• Assist with other duties around the office to help out.

Skills

Communication

Team player

Digital literacy

Time management

Positive attitude

Independent work

Interpersonal skills

Professional appearance

Bilingual (plus)

Job description

About Us

IAA Holdings, LLC (IAA) IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

About The Team

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

Here at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our 'team player' values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on business and branch growth.

We are offering a $1,500 sign on bonus for this role. Please note: If you are a temporary worker or an internal employee working for RB Global you do not qualify for this bonus.

Responsibilities

• Provide a variety of customer support services through the mail, telephone, and direct personal contact
• Process orders and assignments and enter data into our internal computer systems
• Reference pricing and delivery information
• Respond to customer questions, inquiries, and requests
• Set up new and maintain existing records
• Perform word processing assignments, filing, and related clerical duties
• Process paperwork in preparation for auction day, securing necessary approvals
• Assist with other duties around the office to help out

Qualifications

• Ability to communicate comfortably with customers
• A phenomenal teammate, willing to assist your peers
• Digital literacy
• Time management skills
• Positive attitude
• Ability to work independently
• Strong interpersonal skills
• Professional and clean appearance
• Bilingual is a plus

This position is to fill an existing vacancy.