Customer Service Representative

As the industry-leading manufacturer and distributor of abrasive blasting equipment and supplies, our Hamilton Inside Sales team is critical to our overall business strategy, fueling Allredi's growth across North America. Our double-digit growth and internal promotion rate mean we are constantly looking to add top performers to our team. We are looking for a dedicated and enthusiastic Customer Service Representative to join our growing team. The ideal candidate will be the first point of contact for our customers, providing top-notch service by addressing inquiries, resolving issues, and ensuring a positive experience with our products or services. This role requires excellent communication skills, patience, and the ability to problem-solve in a fast-paced environment. Work is day-shift. Comprehensive, generous benefits provided along with 3 weeks of paid-time-off annually! This is a new role.

Responsibilities:

• Respond to incoming phone calls and customer emails to process orders efficiently
• Promote and maintain good customer relationships
• Acknowledge and resolve customer complaints
• Ensure customer satisfaction and provide professional customer support
• Perform orders, refunds, and exchanges
• Monitor incoming product to provide accurate ETAs to customers
• Support the Sales Team with quote follow-up and proactively share customer information
• Gain an understanding of our products and how they are best utilized through continued development training
• Assist Warehouse Team to dispatch shipments by interfacing with our logistics providers
• Partner with Sales Team to resolve customer issues
• Adhere to all Company policies and procedures
• Comply with all Health & Safety related policies, procedures, and safe work practices
• Other duties as assigned

Minimum Requirements:

• High school diploma or equivalent
• Minimum two (2) years of customer service experience in a B2B environment
• Strong computer skills
• Experience with Sage and Salesforce an asset
• High attention to detail
• Excellent communication skills (written and verbal)
• Able to work independently and as part of a team
• Excellent problem-solving skills