Customer Service Representative

About the Company:

Go Lime stands out as Ontario’s market leader in sustainable home and commercial solutions. Our centralized focus is to make home comfort a seamless, accessible and enjoyable transaction for our customers. With decades of specialization in energy-efficient plumbing, electrical, solar and water heating solutions – Go Lime strives to provide complete transparency and affordability for all home comfort needs. Customer-centricity lies at the heart of our journey. To know more, visit us at www.golime.com

About the role:

We are seeking an organized and with a keen eye for detail Customer Care Representative to support the Customer Care Operations, and coordinate end to end processes in compliance with operational business practices. The Customer Care Representative is a well spoken individual with keen attention to detail who will communicate with our customers over various communication channels to assist in processing orders, resolve any customer concerns with a "can do" attitude. The ideal candidate will play a critical role in mitigating risks through identifying trends and potential breakdowns in process and resolve issues or escalate them in a timely manner.

Main Job Tasks, Duties and Responsibilities

• Process new orders with great attention to detail, complying with company policies and procedures
• Ensure customer concerns are addressed in a timely manner
• Collaborate with stakeholders to ensure company targets are met and exceeded
• Possess a positive attitude and sows initiative on a consistent basis
• Completes tasks as assigned by the Customer Care Manager with urgency and attention to detail
• Represent company brand in a positive and responsible manner
• Collaborates with other team members to ensure customer concerns and requests are completed in a timely manner
• Possesses skills to understand customer needs and suggest additional products as needed
• Works well under pressure and delivers project completion on time and within scope
• Driven to achieve and exceed company targets

Core Competencies

• Excellent communication skills, both written and verbal
• Strong organizational skills with ability to multitask
• Strong judgement & problem solving
• Collaborate effectively within a team
• Act in a professional manner
• Responsible & Reliable
• Fast learner and detail oriented
• Excellent work ethic
• Ability to work well under pressure and in a fast-paced environment
• Strong customer service skills (internal & external customers)
• Open-minded – capable to listen and understand different points of view and open to receive feedback.
• Must be available to work different shifts as required by the business.
• Knowledge of Talkdesk and Zoho CRM or similar software is considered an asset

What you'll love about Go Lime

• A highly supportive, inclusive work environment with a flat hierarchy and where your contributions make a difference.
• Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
• A rewarding career with ongoing development and career growth opportunities.
• Opportunities to develop skills in logistics, customer service, and emergency response.