Customer Service Representative

Anglophone School District; Fredericton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading organization is seeking a Customer Service Representative in Fredericton. This role involves providing government services to the public, requiring strong customer service skills and bilingual capabilities. Essential qualifications include a high school diploma and relevant work experience. Join a dedicated team making a positive impact in the lives of New Brunswickers.

Benefits

Health benefits

Paid training

Qualifications

• High school or GED supplemented by a one-year related postsecondary diploma.
• Minimum of three years of customer service experience.
• Written and spoken competence in English and French required.

Responsibilities

• Assisting clients as they access government services.
• Examining and verifying customer information for accuracy.
• Effective cash handling and balancing.

Skills

Data Entry

Customer Service

Cash Handling

Typing

Education

High school or GED

Related postsecondary diploma

Tools

Office Technology

Job description

Service New Brunswick is seeking an individual to join the Fredericton team as a Customer Service Representative.

As a member of the Service Centre you will be responsible to provide overthecounter government services to the public in accordance with related acts policies and procedures. Responsibilities will include but are not limited to :

• Assisting and supporting clients as they access government services.
• Examining and verifying customer information to ensure accuracy based on established requirements and guidelines.
• Accessing and processing electronic forms and information while updating customer records and processing payments.
• Effective cash handling and balancing.
• Performing other related tasks as required.

If youre interested in learning more about our team and how our customer service representatives make the lives of New Brunswickers better on a daily basis please use click here .

Please ensure that you indicate the competition number 13557 (R852025 / 26064 when applying.

ESSENTIAL QUALIFICATIONS : High school or GED supplemented by a one 1 year related postsecondary diploma plus a minimum of three years of customer service or related work experience. Subject to the response to this competition an equivalent combination of education training and experience may be considered.

Written and spoken competence in English and French is required. Please state your language capability.

Applicants must clearly demonstrate the essential qualifications to be given further consideration. Please state your language capability on your application and ensure that preferred language for assessment is clearly identified.

ASSET QUALIFICATIONS : Preference may be given to candidates that demonstrate :

• Experience processing complex computerized transactions

Subject to the response to this competition candidates may be required to demonstrate on their application one or more of the asset qualifications in addition to the essential qualifications in order to be given further consideration.

OPERATIONAL REQUIREMENTS : The following operational requirement(s) is also required :

• Candidates will be required to undergo Criminal History Clearance prior to appointment
• You must be eligible for appointment as Commissioner of Oaths which requires you to be over the age of 19 have a clear background check and be a Canadian Citizen.
• Some weekday evening and Saturday morning work hours will also be required.
• Some travel to other Service Centres within the region may be required therefore candidates must possess a valid New Brunswick drivers license and have their own means of transportation.

BEHAVIOURAL COMPETENCIES : The successful candidate will possess the following behavioural competencies :

• Analytical Thinking
• Client Service Orientation
• Commitment to Learning
• Effective Interactive Communication
• Results Orientation
• SelfConfidence
• Teamwork and Cooperation

TECHNICAL COMPTENCIES : The successful candidate will possess the following technical competencies :

• Ability to Use Office Technology Software and Applications
• Records and Information Management

Rsums should be in chronological order specifying education and employment in months and years including parttime and fulltime employment

Salary : $1625 $1971 biweekly. Administrative Services Level 3 Administrative Assistants Clerical and Regulatory Office Data Processing and Duplicating Equipment Operation

We strongly encourage you to submit your application via the online portal by using the Apply Online button to increase the efficiency and maintain a consistent candidate experience . Please ensure your application is complete by May 11

2025 and indicate competition number 13557 (R852025 / 26064.

In the unlikely event that you experience technical difficulties or are unable to complete your application online contact .

We thank all those who apply however only those selected for further consideration will be contacted.

Candidates registered with the Equal Employment Opportunity Programand veterans who demonstrate they are among the most qualified shall be given preference at the time of appointment.

We promote a scentreduced environment.

We are an Equal Opportunity Employer.

Check out what it is like to work at the Government of New Brunswick where we are working together as One Team One GNB to improve the lives of New Brunswickers every day!

The New Brunswick Public Service : Improving the lives of New Brunswickers every day!

Required Experience :

Unclear Seniority

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 1625 - 1971

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Customer Service Representative • Fredericton, New Brunswick, Canada