Customer Service Representative

Bevertec; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A recruitment firm in Edmonton is looking for an Information Officer responsible for providing accurate information and advice to clients via phone and email. The ideal candidate will have customer service experience and proficiency in Microsoft Office Suite, especially Excel. This is an onsite contract role with flexible hours, including potential shift work on evenings and weekends.

Qualifications

• Experience with MS Office Suite (Excel, Word, PowerPoint, Outlook).
• Customer service experience handling calls and emails.
• Proficiency in advanced Excel features like Pivot Tables and VLOOKUP.

Responsibilities

• Provide timely information and advice to callers regarding various programs.
• Handle inquiries from Albertans seeking information and guidance.
• Resolve problems and refer calls to other departments as necessary.

Skills

MS Office Suite

Customer service experience

Advanced Excel skills

Microsoft SharePoint

ServiceNow platform

CXone

Job description

Direct message the job poster from Bevertec

Per worker model below, this is an onsite role.

Working Hours / Location :

• Standard hours are 8:15 AM to 4:30 PM with a 1-hour lunch break, Alberta time, Monday through Friday, excluding holidays observed by the province.
• The Information Officer must be flexible and available for potential 24/7 shift work, including days, evenings, weekends, provincial/federal holidays, and overnight shifts.

Description :

The Information Officer is responsible for providing courteous, timely, and accurate information and advice to callers regarding various programs via phone and email. This includes handling inquiries from Albertans seeking information, problem resolution, guidance, and referrals to other government departments and external agencies across multiple lines of business.

Work Experience :

• Experience with MS Office Suite (Excel, Word, PowerPoint, Outlook)
• Customer service experience with clients (answering calls/emails, providing documents, referrals)
• Proficiency in advanced Excel features (e.g., Pivot Tables, VLOOKUP)
• Experience using Microsoft SharePoint
• Experience with ServiceNow platform
• Experience using CXone

Seniority level : Not Applicable

Employment type : Contract

Job function : Information Technology

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Note: This job posting appears active; no indication of expiration.