Customer Service Representative

City Of Edmonton; Edmonton; On-site; Full time

Job summary

The City Of Edmonton is hiring a Customer Service Representative to be the face of our Recreation and Leisure Centres. The ideal candidate will provide excellent customer service, assist patrons, and ensure smooth facility operations in a dynamic work environment. This role involves varied duties, including cash handling, promoting wellbeing, and responding to emergencies.

Qualifications

• Excellent customer service skills required.
• Proven experience in conflict resolution and handling cash.
• Demonstrated ability to understand and execute instructions.

Responsibilities

• Provide detailed information on facilities and services.
• Collect admission fees and support facility operations.
• Perform administrative duties including data entry.

Skills

Conflict Resolution

Customer Service

Cash Handling

Organizational Skills

Time Management

Education

Completed Grade 12

Certificate from approved college

Tools

Google Applications

Intelli Registration Software

Job description

As a Customer Service Representative, you will be the first contact at the front counters of our Recreation and Leisure Centres. You will provide Excellent Customer Service to patrons while sharing information on products and services. You will be supporting the operation of the facility with efficiency and courtesy. Your success will be measured by your ability to achieve timely results in the context of a respectful, inclusive and service-minded style.

What will you do:

• Provide detailed information about the facility, programs, products, and services to patrons
• Interact with various community groups and members of the public, including seniors, youth, and persons with disabilities
• Promote health and wellness through the sale of special products, services, and memberships
• Collect facility admission fees, handle cash, and prepare daily deposits
• Support facility operations by controlling and directing admission to various areas of the facility
• Perform administrative duties such as word processing, data entry, and generating inventory reports
• Provide First Aid, CPR, and emergency evacuation support as needed
• Perform other related duties as required

Qualifications

• Completed Grade 12, with an emphasis on general office practices or completion of an appropriate certificate program from an approved school or college
• Minimum 18 years of age
• Excellent customer service, effectively and courteously dealing with the public and staff alike

Assets:

• Ability to converse in a second language

Skills Required for Success:

• Proven experience in conflict resolution
• Proficiency with a variety of related computer software programs including Google Applications
• Demonstrated ability to understand and execute oral and written instructions and information
• Demonstrated ability to respond to emergency situations, including performing first aid treatment
• Effective organizational, time management, and prioritization skills are required
• Demonstrated experience in customer service and cash handling
• Experience with recreation or attraction related registration and booking software (such as Intelli) is an asset
• Alignment to our Cultural Commitments and Leadership Competencies (https://bit.ly/4brRrXm)
• Embracing a culture of equity, diversity, reconciliation and inclusion

Conditions of Employment:

• Hire is dependent upon a Police Information Check including Vulnerable Sector check satisfactory to the City of Edmonton and is a requirement of this position, there may be a cost associated with this requirement
• Valid Intermediate First Aid, CPR level C and AED certifications are requirements of this position
• Candidates may be required to demonstrate the ability to properly fit and wear respiratory masks, ensuring an airtight seal for effective protection
• Applicants may be tested

Work Environment:

• The weekly hours of work for this position are currently under review and may change at a future time. Any changes will be made in accordance with the City of Edmonton/Civic Service Union 52 collective agreement and the incumbent will be notified in advance
• Facilities are open 7 days a week and 17 or more hours per day. Shifts vary based on facility operating hours with evening and weekend work required

The City of Edmonton values applicants with a diverse range of skills, experiences and competencies, and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation, please contact [e-mail]. Learn more about our benefits

Up to 1 Permanent Part time position and 1 Permanent Full time position;

Up to 1 Temporary Full time position for up to 18 months and up to 1 Temporary Part-time position for up to 18 months

in accordance with Article 18.02 of the Collective Agreement

Hours of Work:Full-time is 40 hours per week OR part-time up to 40 hours per week

Work Location: Clareview Community Recreation Centre

Salary Range: $21.906 - $27.069 Hourly $45,739.730 - $56,520.070 Annually

Salary ranges are in the process of being updated in accordance with the recently ratified collective agreement between the City and CUPE, CSU 52 or IBEW and will be forthcoming shortly.

Recruitment Consultant: PC/MM

Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.

Classification Title: RFA I
Posting Date: Jun 20, 2025
Closing Date: July 4, 2025 11:59:00 PM (MDT)
Number of Openings (up to): 4 - Permanent and Temporary Positions Full-time
Union: CSU 52
Department: Community Services
Work Location(s): Clareview Community Recreation Centre, 3804 - 139 Avenue Edmonton .