Customer Service Representative

Emco Corporation: Plumbing, HVAC, Waterworks, Industrial, Irrigation, Fire Protection; Edmonton; On-site; CAD 40,000 - 45,000; Full time

Job summary

A leading national wholesale distributor is seeking a Customer Service Representative in Edmonton, Canada. You will provide sales support via telephone, email, and in-person while ensuring top-level customer service. Ideal candidates will possess outstanding communication skills, a Grade 12 diploma, and have at least one year of relevant experience. This position offers a competitive salary and opportunities for growth.

Benefits

Great mentors and on-the-job training

Growth potential with competitive salary

Profit sharing participation

Pension plan with employer contribution

Qualifications

• Minimum of 1 year of experience with customer service or counter sales.
• Proficient in Microsoft Office.
• Ability to learn and operate the applicable software system.

Responsibilities

• Answer telephone calls, emails, and in-person questions from customers.
• Research products for customers and provide recommendations.
• Enter sales orders generated from Profit Centre customers.

Skills

Outstanding customer service

Verbal communication skills

Relationship building

Ability to identify customer needs

Intermediate math skills

Education

Grade 12 diploma or equivalent

College and/or University degree

Tools

Microsoft Office

Trend

Eclipse

Word

Excel

Outlook

Job description

Overview

EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada. We are committed to providing sustainable solutions to our customers and communities, and empower our team members to act like owners, strive for innovation, and deliver excellence in customer service. We offer a fun, fast-paced and dynamic workplace where teamwork, core values, and individual growth are emphasized. As a teammate, you will have opportunities to develop skills through ongoing training and work alongside passionate colleagues with diverse backgrounds and experiences.

Why Join Our Team?

EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have opportunities to grow and a culture that supports you every step of the way. In addition, we offer:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contribution

Job Description

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will deliver the highest level of customer service by answering inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.

Responsibilities

• Answer telephone calls, emails and in-person questions from customers and identify their needs
• Research products for customers and provide recommendations on our assortment
• Enter sales orders generated from Profit Centre customers via phone, email, and text
• Grow and retain established customer base and develop new business for the Profit Centre
• Follow up on backorders with vendors and provide customers with accurate delivery dates
• Send and follow up with requests for quotes to vendors
• Process returns and warranty claims for customers, including paperwork in compliance with procedures
• Support Counter Sales and Outside Sales activities as part of the team
• Resolve issues related to customer orders in accordance with policies and procedures (SPIs)
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and/or University degree an asset
• A minimum of 1 year of experience with customer service or counter sales
• Proficient in Microsoft Office to communicate via email, analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast-paced environment while handling multiple tasks
• Intermediate math skills
• Able to learn how to operate material handling equipment

Preferred Skills

• Previous experience with or knowledge of products sold at the Profit Centre
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Salary Range - $40,000 to $45,000

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier-free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.

EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information, please contact 226-268-7589.