Customer Service Representative

FloForm Countertops; Edmonton; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company in countertop manufacturing is seeking a full-time Customer Service Representative in Edmonton. The role focuses on providing exceptional customer service, processing orders, and maintaining customer satisfaction in a fast-paced environment. The successful candidate will enjoy competitive wages and benefits, including medical, dental, and RRSP matching.

Benefits

Competitive Wages

Medical and Dental

RRSP Matching

Paid Sick Time

Qualifications

• 1-2 years customer service experience required.
• Ability to solve problems and handle challenging situations.

Responsibilities

• Assist customers in person, by email, or on the phone.
• Process orders and maintain customer service records.
• Handle quality and service issues to develop customer loyalty.

Skills

Customer Service

Communication

Problem Solving

Organizational Skills

Education

High School Diploma

Tools

Microsoft Office

Job description

Required immediately, our Local Edmonton Branch is seeking an In-house Full-Time Customer Service Representative to join the team!

FLOFORM Countertops is a Canadian company with its head office in Winnipeg, MB and has 16 branches and 5 manufacturing facilities located in Western Canada and the Pacific Northwest. FLOFORM manufactures, sells and installs over 20,000 premium surface countertops a year. Established in 1961, FLOFORM is proud to be one of Canada’s Best Managed Companies.

Position Summary:

The Customer Service Representative is responsible for providing a positive customer experience by qualifying, educating and selling our products lines as well as responding to general inquiries, processing orders, and promoting additional sales.

Desired Skills & Experience:

• High School Diploma with 1-2 years customer service experience
• Basic computer skills with experience using Microsoft Office products and ability to learn other software programs
• Ability to solve problems as they arise
• Clean criminal record
• Basic mathematical skills
• Strong organizational skills, with attention to detail
• Ability to handle challenging situations with diplomacy and respect
• Excellent verbal and written communication skills
• Enjoy working in a challenging, fast paced environment

Duties and Responsibilities:

• Ability to work in a team sales environment
• Assists customers in person, by email or on the telephone
• Maintains a current price list and informs customer of unit prices, shipping date, anticipated delays, and any additional information needed by customer
• Processes orders and accepts payment from customers made over the telephone or in person
• Inputs orders/quotes into the computer system and confirms availability of product
• Responds to customer inquiries and coordinating activities with other departments as necessary; escalates complaints to supervisor as required.
• Assists customer in the selection of product
• Maintains customer service records
• Establishes proactive communication with customers to ensure understanding of product ordered
• Handles quality and service issues to develop/maintain customer loyalty
• Ensures orders are priced accurately and invoices are issued promptly
• Resolves pricing/invoicing/credit/payment/shipping discrepancies for customer with the appropriate department(s)
• Participate in inventory
• Keeps the showroom clean and sets up displays as needed
• Will also assist with general labour tasks including loading/unloading merchandise, deliveries
• Other duties as assigned

FLOFORM is proud to offer the successful candidate:

• Competitive Wages
• Medical and Dental
• RRSP Matching
• Paid Sick Time

FLOFORM Countertops offers a positive and fun working environment thatrewards those who share in our mission: “To consistentlyprovide our customers the best countertop purchasing experience available.”

Should this opportunity be of interest to you, contact us today!!!

Submit a resume at www.floform.com/careers/

We look forward to meeting you!

To learn more about us we encourage all applicants to visit our website at www.floform.com.

We are an Equal Opportunity Employer.