Customer Service Representative

Texcan; Edmonton; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading distributor in Canada is looking for a Customer Service Representative in Edmonton. The ideal candidate will have 3-4 years of experience in customer service, perform order processing, and support sales operations. This full-time position offers competitive salary and flexible benefits, including health spending account, life insurance, and employee assistance programs.

Benefits

Flexible benefits program

Tuition Reimbursement

Employee Assistance Program

Company paid Life Insurance

Qualifications

• 3-4 years of Customer Service / Administration experience.
• Typing speed of at least 50 words per minute with high accuracy.
• Document control experience is a strong asset.

Responsibilities

• Respond promptly to customer inquiries.
• Enter customer orders and ensure documentation flow.
• Prepare reports and business correspondence.
• Coordinate communication documents for major projects.

Skills

Customer Service

Data Entry

MS Office proficiency

Organizational skills

Multitasking

Education

High School Diploma

Post-Secondary education preferred

Tools

Excel

Outlook

Word

PowerPoint

Job description

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Human Resources Generalist at Texcan | Sonepar Canada

Texcan provides customers with high quality wire and cable products at the best value possible. As one of Canada’s largest distributor for over 45 years , we have built a reputation for going to great lengths for our customers. We supply solutions for a variety of different markets in residential, commercial, industrial and emerging green markets such as wind farms, solar energy, hydroelectric, water and waste treatments.

We are a member of the Sonepar Group, the world’s largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees.

Job Overview :

The Customer Service Representative is integral to ensuring exceptional customer service and efficient sales operations. This position involves responding to customer inquiries, processing orders, and supporting sales representatives and management in delivering top-tier service. The role also includes document control and coordination of major projects.

Responsibilities :

• Respond promptly and professionally to customer inquiries.
• Accurately enter customer orders and ensure documentation flow.
• Review vendor documents and verify purchase orders and quotes.
• Assist Sales Representatives and Management in delivering top-tier service.
• Prepare reports and business correspondence.
• Coordinate communication documents for major projects.
• Expedite orders and collaborate with purchasing for product sourcing and delivery.
• Assist with month-end procedures and customer orders.
• Liaise with warehouse personnel to ensure correct order shipment.
• Coordinate actions with regional departments for major project implementation.
• Answer phones and assist customers with inquiries.
• Input quotes and orders into the system following pricing instructions.
• Build spreadsheets for pricing and inventory.
• Review contract specifications during project execution and closing.
• Verify data completeness and accuracy.
• Conduct project documentation reviews to ensure all required documents are received and reviewed.
• Other duties as assigned.

Requirements :

3-4 years of Customer Service / Administration experience.

High School Diploma required; Post-Secondary education preferred.

Typing speed of at least 50 words per minute with high accuracy.

Proficient in data entry and MS Office (Excel, Outlook, Word, PowerPoint).

Strong computer skills, especially in Excel.

Exceptional organizational and multitasking skills.

Ability to work independently and as part of a team.

Document control experience is a strong asset.

We offer a competitive salary, plus a full set of benefits, including :

Flexible benefits program allowing you to choose from options that best fit you and your dependents’ needs. Benefit options include : Medical, Dental, Vision, Health Spending Account & RRSP matching.

Employee Assistance Program, Tuition Reimbursement, Employee Discounts and a career path.

Regardless of your benefits program, you will receive company paid Life Insurance, and employee paid disability.

To explore and learn more about Texcan, please visit www.texcan.com.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Administrative

Industries

Construction and Office Administration

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