Customer Service Representative

Third Party CS; Edmonton; Hybrid; CAD 35,000 - 50,000; Full time

Job summary

A leading company in customer service seeks a Customer Service Representative to manage client inquiries and provide product information. As part of a dynamic team, you'll be responsible for enhancing customer experiences by addressing concerns and ensuring satisfaction. The role offers opportunities for remote work and upward mobility within the company.

Benefits

Health Insurance (dental and vision included)

Excellent retirement plan

Opportunities for upward mobility

Qualifications

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills over phone and digital platforms.
• Strong time management skills.

Responsibilities

• Deliver excellent customer care by assessing customer needs and providing appropriate solutions.
• Manage incoming calls, emails, and chats effectively.
• Record and organize customer interactions accurately.

Skills

Communication Skills

Multitasking

Active Listening

Customer-Focused Attitude

Education

Experience in Customer Support or Sales

Tools

Basic Computer Literacy

Job description

The customer service representative will be responsible for answering client inquiries, providing product information, and assisting customers by being informative, empathetic, and eager to resolve issues quickly. Must be willing to listen, learn, and address customer concerns effectively.

Customer Service Job Duties and Responsibilities

• Deliver excellent customer care by assessing customer needs and providing appropriate solutions, troubleshooting, or guidance for a positive experience.
• Manage incoming calls, emails, chats, and interactive voice response systems.
• Follow all customer service procedures and policies diligently.
• Strive to meet and exceed personal and team targets.
• Record, organize, and file customer interactions and account changes accurately.
• Upsell products or services when appropriate.
• Schedule callbacks and appointments to resolve customer needs.

Requirements

• Previous experience in customer support, client services, sales, or related fields.
• Excellent communication skills over phone and digital platforms.
• Basic computer literacy and experience.
• Ability to multitask efficiently.
• Strong time management and prioritization skills.
• Active listening skills, with the ability to relay information clearly and address questions or concerns.
• Customer-focused attitude to ensure positive experiences and resolutions.
• Flexible hours and remote work opportunities.
• Health Insurance (dental and vision included).
• Excellent retirement plan.
• Opportunities for upward mobility into other positions and management roles.