Customer Service Representative

EMCO Corporation; Edmonton; On-site; CAD 40,000 - 45,000; Full time

Job summary

A leading supply company in Edmonton is seeking a Customer Service Representative to provide sales support through various channels. The role involves answering customer inquiries, processing sales orders, and developing customer relationships to enhance profit sharing. Ideal candidates will have strong customer service skills and experience in a fast-paced environment. The position offers a salary range of $40,000 to $45,000.

Qualifications

• 1+ years of experience with customer service or counter sales.
• Proficient in Microsoft Office for communication and data analysis.
• Intermediate math skills and able to operate material handling equipment.

Responsibilities

• Answer customer inquiries via phone, email, and in-person.
• Research products and provide recommendations.
• Generate and enter sales orders from customers.

Skills

Customer service skills

Verbal communication

Relationship building

Problem-solving

Education

Grade 12 diploma or equivalent

College and/or University degree

Tools

Microsoft Office

Trend

Eclipse

Word

Excel

Outlook

Job description

Overview

As a Customer Service Representative, you will provide sales support to customers via telephone, email, and walk-ins to our Profit Centres. You will provide the highest level of customer service by answering customer inquiries, generating sales leads, and closing sales to increase profit sharing. Support will also be provided to the Outside Sales function.

Responsibilities

• Answer telephone calls, emails and in person questions from customers and identify their needs
• Research product for customers and provide recommendations on our assortment of product
• Enter sales orders generated from Profit Centre customers via phone, emails, and texts
• Grow and retain established customer base and develop new business for the Profit Centre
• Follow up on backorders with vendors and provide customers accurate delivery dates
• Send and follow-up with request for quotes to vendors
• Process returns and warranty claims to customers both on account and cash sales including paperwork in compliance with all procedures
• Support Counter Sales and Outside Sales activities as part of the team
• Resolve issues related to customer orders in accordance with our policies and procedures (SPIs)
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• Grade 12 diploma or equivalent; College and / or University degree an asset
• A minimum of 1 year of experience with customer service or counter sales
• Proficient in the use of Microsoft Office software to communicate via email, analyze customer data and update customer contact files
• Outstanding customer service and verbal communication skills
• Excellent relationship building skills with customers, vendors, and teammates
• Ability to identify customer needs, provide profitable solutions and close the sale
• Ability to learn and operate the applicable software system used to process orders
• Able to work in a fast-paced environment while handling multiple tasks
• Intermediate math skills
• Able to learn how to operate material handling equipment

Preferred Skills

• Previous experience with or knowledge of products sold at the Profit Centre
• Experience using Trend, Eclipse, Word, Excel, and Outlook

Additional Information

Salary Range - $40,000 to $45,000