Customer Service Representative

Farm Boy; Eastern Ontario; On-site; CAD 30,000 - 60,000; Full time

Job summary

A fresh food retail company in Ontario is seeking team members to enhance the shopping experience. Candidates should have strong customer service skills and ideally experience in retail. Responsibilities include assisting customers, maintaining high-quality food displays, and ensuring cleanliness. Flexibility to work various hours is required. This role offers a unique opportunity to join a growing team committed to excellence in service.

Qualifications

• Experience in a retail environment preferred.
• Fluency in English and French considered an asset.
• Ability to communicate effectively, both written and oral.

Responsibilities

• Provide superior customer service as per Farm Boy's standards.
• Maintain cleanliness and safety in work areas.
• Support team members and contribute to an efficient work environment.

Skills

Customer service skills

Organizational skills

Interpersonal skills

Attention to detail

Education

Retail experience or equivalent education

Job description

Overview

At Farm Boy, it is our mission to create a fun, fresh experience for all. Farm Boy is passionate about delivering a unique fresh food shopping experience and fulfilling our commitments. As we continue to grow within Ontario, Farm Boy is excited to welcome new team members who share our passion for providing the best fresh shopping experience.

This position is responsible for contributing to the coordinated efforts of preparing and presenting a high-quality shopping experience to all Farm Boy customers. The performance of the duties must ensure a quality service approach to all customers, employees and suppliers. All responsibilities must be performed in a manner consistent with the Farm Boy Way.

Major Responsibilities

• Provide superior customer service and support Farm Boy’s vision of the best fresh shopping experience.
• Have a passion for food and knowledgeably handle all customer questions or comments confidently.
• Utilize Farm Boy Service Standards, welcome, greet and offer customer assistance as required.
• Package, stock and rotate display counters ensuring that product is of high quality and correctly signed.
• Keep the work, storage and store areas clean and safe at all times by performing general housekeeping as required, including sweeping, mopping and dusting.
• Comply with all corporate policies, especially as they relate to Health and Safety, Food Safety and equipment use.
• Perform designated opening and closing procedures and offer assistance to other team members as requested.
• May be requested to undertake other related duties on a periodic basis.

Qualifications

• Superior customer service, organizational and interpersonal skills.
• Experience in a retail environment or an equivalent combination of education and experience will be considered an asset.
• Ability to work with little supervision with a high standard for quality, attention to detail and cleanliness.
• Ability to work in a team environment with clear and effective communication style, both written and oral.
• Flexible schedule, including weekends, evenings and holidays.
• Fluency in English and French shall be considered an asset.

Work & Sensory Environment

• Required to stand for long periods of time during shift.
• Required to lift, carry or handle heavy objects.
• Required to adapt to temperature changes on occasion (working on the retail floor as well as in coolers and freezers).

Additional Information

Accommodation is available upon request for applicants and employees with disabilities.