Customer Service Representative

ZipRecruiter; Eastern Ontario; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading company is seeking a customer service representative to manage customer requests efficiently. Responsibilities include ensuring customer satisfaction, processing orders, and collaborating with internal teams. This role demands strong problem-solving skills and at least 3 years of experience in a dynamic service environment.

Qualifications

• At least 3 years experience in a fast-paced customer service role.
• Prior experience in the label sector is beneficial but not essential.

Responsibilities

• Manage customer requests ensuring high satisfaction.
• Process customer orders and maintain communication.
• Collaborate with colleagues to ensure timely deliveries.

Skills

Customer Relationship Management

Problem Resolution

Loyalty & Retention

Market Feedback

Job description

Job Description

As internal point of contact for the customer, the customer service representative will be responsible for managing all customer requests ensuring the highest possible customer satisfaction.They will manage the full customer order process from end to end, communicating directly with other internal functions to problem solve issues and ensure customer requirements areachieved in full.

Key Tasks/Responsibilities

1.Customer Relationship Management

·Customer Engagement – Building and maintaining effective relationships with all customers.

·Managing Enquiries - Responding to multiple customer requests and questions about products, pricing, and availability.

·Problem Resolution – Ensuring high levels of customer satisfaction by providing and facilitating solutions to customer needs. Ensure customer satisfaction is achieved in liaison with other colleagues and managers as required.

·Loyalty & Retention – Encouraging repeat business and maintaining long-term customer relationships.

2.Order processing & Operational Support

•Order Processing – Ensuring accurate and timely order entry to CRM, maintaining up to date contact details.

•Create sales orders and job tickets ensuring customers are kept informed of any possible delays or issues.

•Progress chasing – keeping up to date with customer orders as they progress through operations

•Market Feedback – Gathering customer insights to help improve products, services, or sales strategies.

3. Collaboration

•Repro & Planning - Collaborate and support colleagues to ensure all jobs out delivered on time

•Reporting to Management – Providing reports, customer feedback, and performance updates as required.

•Continuous Learning – Staying updated on industry trends, competitor activities, and product developments.

•Processes- Support the development of all company processes to ensure that standard operating procedures are implemented, reviewed and developed to achieve excellence.

Applications must be supported with a cv and covering letter.

Applicants must have at least 3 years experience working in a fast paced customer service role, prior experience within the label sector would be beneficial but not essential.