Customer Service Representative

ABB Schweiz AG; Dorval; Hybrid; CAD 50,000 - 70,000; Full time

Job summary

A leading global technology company located in Dorval seeks a Customer Service Representative to provide support to internal and external customers. The ideal candidate must be bilingual in French and English, possess excellent communication skills, and work well in a team. This hybrid position requires 2-3 days in the office each week, focusing on enhancing customer experience and managing orders effectively.

Qualifications

• Bilingualism is essential, French is required and English necessary for clients outside Quebec.
• Excellent communication and team spirit are essential.
• Proficiency in office software and adaptability to various products.

Responsibilities

• Manage customer orders and ensure data accuracy.
• Document communications with customers.
• Interface with departments to ensure smooth order flow.

Skills

Bilingualism (French/English)

Excellent communication skills

Team spirit

Ability to stay calm in stressful situations

Proficiency in office software

Tools

SAP

SFDC

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world

Den här positionen rapporterar till:

Inside Sales Manager, Canada

As a Customer Service Representative, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.

The work model for the role is hybrid, with 2-3 days per week at the office.

This role is contributing to the Electrification, Smart Buildings division of ABB, and is located in Dorval.

Your Role: Own the Challenge

1. Order management
2. Maintain a constant and direct communication with the Customer so that orders come in with all the complete and correct data and are processed quickly.
3. Contact customer (if necessary) and document communications
4. Ensure that return RMA is edited and processed promptly
5. Take necessary actions to ensure special requirement implementation
6. Document and communicate to customer any order modifications
7. Interface with other departments to ensure smooth order flow
8. Respond to customer inquiries concerning their order / delivery status
9. Investigate and resolve order entry error messages

You will join a dynamic, talented, high performing team, where you will be able to thrive.

What it takes to run what runs the world

• Bilingualism is essential (French/English). French is required. English is necessary to communicate with clients outside of Quebec.
• Proficiency office software
• SAP and SFDC are assets
• Excellent skills for communication
• Capacity of fast adaptation to the various products and the process
• Dynamism
• Like to work with people
• Team spirit is essential
• Ability to stay calm in a stressful situation

ABB värdesätter våra medarbetares dedikation, engagemang och expertis. Som en arbetsgivare som tillämpar jämställdhet i anställningsförhållanden tror vi på en inkluderande och mångsidig arbetsstyrka. Vi är fast beslutna att säkerställa att våra policyer och praxis överensstämmer med programmet för jämställdhet i anställningsförhållanden, och strävar efter en arbetsstyrka som verkligen representerar de fyra utsedda grupperna:

• Kvinnor
• Ursprungsbefolkning
• Medlemmar av synliga minoriteter
• Personer med funktionsnedsättning

ABB är engagerat i att tillhandahålla rimliga anpassningar för sökande med funktionsnedsättning och uppmuntrar kandidater att själva identifiera sig under ansökningsprocessen.