Customer Service Representative

Swim Recruiting; Delta; On-site; Full time

Job summary

A leading recruitment agency is seeking a Customer Service Representative for a contract role transitioning to permanent. Located in Delta, BC, the role offers $21.50–$26.50 per hour plus vacation pay, with potential for a salary of $45,000–$55,000 annually. Ideal candidates will have strong communication skills and at least one year of relevant experience in a customer-facing role, along with strong computer skills. The position offers opportunities for growth and a supportive workplace.

Benefits

Health benefits

Bonus incentives

Qualifications

• At least 1 year of recent experience in a customer-facing role.
• Positive attitude and commitment to delivering excellent service.
• Professionalism and reliability are essential.

Responsibilities

• Provide an outstanding customer experience to encourage repeat business.
• Respond quickly and professionally to customer inquiries.
• Communicate warmly and empathetically with customers.
• Act as the first point of contact for customers.
• Support order entry and service coordination as needed.

Skills

Strong communication skills

Organizational skills

Detail-oriented

Confidence managing multiple priorities

Strong computer skills

Tools

Microsoft Office

Job description

Overview

Customer Service Representative (contract to potential permanent role)

Who - the Organization

Our Delta client is a successful and well-established leading manufacturer with a 10-year history of valuing their people and taking pride in their products. This company is values-based and promotes a collaborative and positive corporate culture where successes are celebrated and areas for improvement are identified and tackled, not ignored or perpetuated. This client has a strong commitment to customer satisfaction, safety and environmental protection.

What - the Opportunity

On behalf of our Client, SWIM is recruiting for a Customer Service Representative (contract to potential permanent role) who will be reporting directly into a passionate Customer Success Manager.

Who - the Candidate

Our client is looking for a motivated and proactive team player to join their operations team. This is a fantastic opportunity for someone eager to build a long-term career with a growing company that offers plenty of room for advancement.

The ideal candidate will bring at least 1 year of recent, relevant experience in a customer-facing role, along with strong communication skills (both written and spoken), a positive attitude, and a commitment to delivering excellent service.

We’re seeking someone who is organized, detail-oriented, and confident managing multiple priorities throughout the day. You should enjoy working in a fast-paced environment, take pride in bringing your best to the office every day, and be excited to contribute to a tight-knit, supportive workplace with a family feel.

Strong computer skills are essential, particularly in Microsoft Office. Professionalism, reliability, and a can-do attitude will help you thrive in this role.

What - the Role

• Provide an outstanding customer experience that encourages repeat business.
• Respond quickly and professionally to customer inquiries through email, phone, and web chat.
• Communicate with warmth and empathy, always aiming to leave a positive impression.
• Act as the first point of contact for customers, representing the company’s values and commitment to service excellence.
• Work closely with internal teams to ensure customer needs are directed to the right departments, such as technical support, sales, or field service.
• Support order entry and service coordination as needed, ensuring accuracy and efficiency in all transactions.

Where

Delta, BC - This role is fully office-based and would be a great fit for candidates located in Delta, Surrey, Ladner, Tsawwassen, or Richmond.

How Much

The role starts on contract at $21.50–$26.50 per hour plus 4% vacation pay, with the opportunity to transition into a permanent position. Once permanent, the salary range is $45,000–$55,000 annually, along with health benefits and bonus incentives, offering stability and room to grow with the company.

When & How to Apply

This search is moving very quickly! If you already have a Recruiter at Swim, please reach out very soon. If you do not yet have a contact at Swim Recruiting, please hit 'APPLY NOW' and send us your resume as soon as you can.