Customer Service Representative

Westlake Royal Building Products; Dartmouth; On-site; CAD 35,000 - 50,000; Full time

Job summary

Westlake Royal Building Products is looking for a Customer Service Representative in Dartmouth, Nova Scotia. This entry-level position involves providing exceptional service to customers through face-to-face interactions, phone, and email. Responsibilities include processing orders, managing accounts, and upselling products, all while maintaining a well-organized workspace. Ideal candidates will possess a High School Diploma and strong communication skills.

Qualifications

• Strong computer skills and exceptional phone etiquette are crucial.
• Experience at a customer service desk is favored.
• Positive attitude with a strong desire to learn.

Responsibilities

• Provide exemplary service to customers through various communication channels.
• Process customer orders accurately and coordinate shipping.
• Upsell existing accounts and provide after-sales support.

Skills

Exceptional verbal communication

Problem-solving

Organizational skills

Teamwork

Education

High School Diploma

Post-Secondary Education

Tools

JDE 9.0

Job description

Join to apply for the Customer Service Representative role at Westlake Royal Building Products

3 days ago Be among the first 25 applicants

Join to apply for the Customer Service Representative role at Westlake Royal Building Products

Summary

The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

Summary

The function of this position is to provide customers with exemplary service in face to face interactions, over the phone and through email. The individual will maintain an organized desk and learn the basics of the products that we sell through on the job training. They will manage existing customer accounts and prospect new customers with the goal of selling Royal Building Solutions products.

Duties And Responsibilities

May include, but are not limited to, the following:

• Complete all company safety training and commit to working safely in all manners of the position
• Process customer orders, including custom orders, and price them accurately
• Co-ordinate all orders for timely and cost efficient shipping
• Process financial transactions according to credit procedures
• Answer telephones and process/respond to email requests
• Use the JDE system to process invoices and review/update receiving reports
• Prepare quotes and follow up accordingly
• Upsell existing accounts
• Provide overall support and after sales service to customers
• Other customer/administrative/warehouse duties as required
  
  

Education, Experience And Qualifications

• High School Diploma
• Post -Secondary Education an asset
• Understanding of the role of Customer Service / Inside Sales and its relation to meeting day to day business objectives
• Knowledge/experience in building supplies an asset
• Ability to comprehend and follow branch business procedures
• Ability to work well as a team and independently
• Ability to identify and solve problems when required
• Strong computer skills
• "EXCEPTIONAL PHONE ETIQUETTE"
• Exceptional verbal and written communication skills
• Ability to work in a fast-paced, self-directed environment
• JDE 9.0 experience an asset
• Positive attitude along with a strong desire to learn and adapt to change
• Experience working at a customer service desk/counter
  
  

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office. May also result in exposure to fork lift traffic and a nosier warehouse environment. The role will require the daily use of stairs.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale Building Materials

Referrals increase your chances of interviewing at Westlake Royal Building Products by 2x

Get notified about new Customer Service Representative jobs in Dartmouth, Nova Scotia, Canada.

Dartmouth, Nova Scotia, Canada 1 week ago

Operation Customer Service Representative

Dartmouth, Nova Scotia, Canada 2 weeks ago

Dartmouth, Nova Scotia, Canada 17 hours ago

Full-Time Remote Call Center Representative

Halifax, Nova Scotia, Canada 9 months ago

Dartmouth, Nova Scotia, Canada 1 week ago

Dartmouth, Nova Scotia, Canada 1 week ago

Halifax, Nova Scotia, Canada 17 hours ago

Work-at-Home Customer Service Representative Job Openings (Full-Time)

Work@Home Customer Service Representative

Dartmouth, Nova Scotia, Canada 17 hours ago

Work-At-Home Call Center Representative (Full-Time)

Work-at-Home Customer Service Representative Job Openings (Full-Time)

Dartmouth, Nova Scotia, Canada 4 days ago

Remote Customer Service Agent (Work at Home)

Full-Time Remote Call Center Representative

Work-At-Home Call Center Representative (Full-Time)

Work At Home Customer Care Agent (Full-Time)

Remote Customer Service Agent (Work at Home)

Remote Call CenterCustomer Service Representative

Work-at-Home Customer Service Representative Job Openings (Full-Time)

Work At Home Customer Care Agent (Full-Time)

Work-at-Home Customer Service Representative Job Openings (Full-Time)

Work-From-Home Customer Service Representative (Full-Time)

Work At Home Customer Care Agent (Full-Time)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.