Customer Service Representative

Copart of Connecticut, Inc; Cookstown; On-site; CAD 35,000 - 45,000; Full time

Job summary

A leading online vehicle auction platform is seeking a Customer Service Representative in Cookstown, ON. This role involves providing exceptional customer service, handling vehicle releases from various locations, and maintaining professional communication. Ideal candidates should have a high school diploma, customer service experience, and strong problem-solving skills. Bilingual abilities are a plus. Join a diverse team focused on inclusion and innovation.

Qualifications

• One year of office support experience in a customer service role preferred.
• Excellent written and verbal skills.
• Professional appearance and ability to multi-task in a fast-paced environment.

Responsibilities

• Provide exceptional customer service to internal and external customers.
• Obtain the release of vehicles located at body shops.
• Answer and place calls in a professional manner.

Skills

Customer service

Problem-solving

Attention to detail

Computer proficiency - MS Suite

Bilingual skills

Typing speed 45WPM

Education

High School diploma

Job description

Customer Service Representative page is loaded

Customer Service Representative

Apply locations Cookstown, ON time type Full time posted on Posted Yesterday job requisition id JR104168

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.

Required Skills and Experience:

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

Copart

At Copart we connect auto buyers and sellers around the world using patented, industry-leading virtual bidding technology. We invite our employees to share their innovative ideas and bring new products and processes to life. Every day offers a chance to be an owner at Copart.