Customer Service Representative

Copart, Inc., a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology.

The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Understanding client needs and offering solutions and support is critical. Position may expand to include Chat and Email Customer Support. Responsibilities include answering and placing calls in a professional manner, focusing on call resolution, and using company resources to gather information and offer solutions to meet customer needs. Other duties as assigned.

• One year of office support experience in a customer service role preferred
• High School diploma
• Excellent customer service skills and attitude
• Excellent written and verbal skills
• Proficient with office equipment
• Attention to detail
• Problem-solving
• Computer proficiency - MS Suite
• Typing speed 45WPM
• Professional appearance
• Ability to multi-task in a fast-paced environment
• Bilingual skills a plus
• Occasional overtime as needed

At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully.

Seniority level

Entry level

Employment type

Full-time

Job function

Other

Industries

Motor Vehicle Manufacturing