Customer Service Representative

Applied Industrial Technologies - Canada; Clairmont; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading distributor in Canada seeks an Inside Sales professional to provide expert assistance and build strong customer relationships. This role involves technical problem-solving and sales activities, requiring a proven mechanical background and excellent communication skills. Join a stable company that values fresh ideas and offers competitive compensation and benefits.

Benefits

Competitive compensation and bonus opportunities

Health, vision, and dental coverage

Paid vacation and sick time

Tuition reimbursement

Community involvement opportunities

Qualifications

• Proven mechanical background and successful customer service history.
• Self-motivated with a positive attitude and desire to succeed.
• Excellent written and verbal communication skills.

Responsibilities

• Engaged in all sales activities and maintaining service knowledge.
• Build relationships with customers and respond to inquiries.
• Ensure accurate order processing through the computerized system.

Skills

Mechanical background

Customer service

Analytical skills

Problem-solving

Communication skills

Attention to detail

Multitasking

Tools

SAP

Outlook

Word

Excel

Job description

Our Purpose is to help our Customers, our Associates, our Suppliers, our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied is a leading value-added distributor of bearings, power transmission products, engineered fluid power components and systems, specialty flow control solutions, and other industrial supplies, serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates, Applied supports the steel, mining, forestry, agriculture, automotive, oil and gas, food processing, power generation, pulp and paper, and transportation industries, just to name a few. In addition, Applied provides engineering, design and systems integration for industrial, fluid power, and flow control applications, as well as customized mechanical, fabricated rubber, fluid power, and flow control shop services.

In this role, you will provide our customers with expert assistance to a wide variety of questions and problems. Unlike most CSR roles, you will build ongoing business relationships with our customers through repeated contact and consultation. As this is a service and parts center, our ability to get customers’ business often depends on your ability to quickly and efficiently provide them with the right parts and/or solutions – especially when customers are experiencing costly equipment breakdowns. You will also have duties that will require mechanical aptitude and a technical problem-solving approach.

The Successful Candidate Will Be Responsible For

• Inside Sales responsibilities
• Directly engaged in all sales activities
• Maintaining up to date knowledge of the company’s service offerings
• Build ongoing relationships with customers
• Responding to customer product inquiries both in person (branch) and via phone/email
• Providing support to the outside sales force
• Ensuring accurate, timely order processing through the computerized order processing system
• Selection and conversion of mechanical components as well as basic system design
  
  

Preference will be given to candidates who possess the following qualifications:

• Proven mechanical background
• A history of successful customer service
• Self-motivated
• Enthusiastic and exhibits a positive attitude and desire to succeed
• Interest in customer satisfaction and desire to provide excellent service always
• Ability to multitask in a busy office environment while maintaining professionalism at all times
• Attention to detail
• Excellent communication skills – both written and verbal
• Analytical and problem-solving capability
• Computer literacy with focus on Outlook, Word, Excel and SAP
• SAP experience would be an asset
  
  

You Will Be Part Of a Stable And Established Company With Consistently Strong Performance And Growth. We Encourage You To Contribute Fresh New Ideas. Here Is Just Some Of What We Have To Offer

• Competitive compensation and bonus opportunities
• Health, vision, and dental coverage, RRSP w/ company match
• Paid vacation, sick time, and company holidays
• Tuition reimbursement and opportunities for development
• Company supported community involvement opportunities
  
  

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, ancestry, gender, sexual orientation, gender identity, age, disability, marital status or any other characteristic prohibited by law.