Customer Service Representative

Fairstone Financial Inc.; Canada; Hybrid; CAD 40,000 - 50,000; Full time

Job summary

A leading financial solutions provider in Canada is seeking a Customer Service Representative to join their dynamic team. This role will involve building rapport with customers, addressing inquiries, and providing solutions in a fast-paced environment. The ideal candidate is bilingual (French and English) and has strong conflict resolution skills, with opportunities for professional development and a supportive work culture.

Benefits

Minimum 15 days vacation

Flexible work-life balance with hybrid model

Competitive base salary with incentives

Comprehensive benefits package

Pension contribution

Employee referral program

Professional development opportunities

Qualifications

• Proficient in French and English with strong communication skills.
• Experience in a call center or financial services is a plus.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Provide exceptional service and build rapport with customers.
• Handle customer inquiries and resolve issues efficiently.
• Assist customers with changes to payments and banking info.

Skills

Conflict resolution

Customer service focus

Bilingual (French and English)

Tech savvy

Education

Post-secondary education

Tools

Microsoft Office Suite

Outlook

Job description

Customer Service Representative page is loaded

Customer Service Representative

Apply locations Montreal, Quebec time type Full time posted on Posted Today job requisition id R23095

Do you love exceeding people’s expectations?
Are you passionate about growing your career in the lending or automotive industry?
Are you a self-starter who can work independently?
Are you energetic and a great communicator?
Are you a people person and customer service focused?
Do you want to work with a company that loves to promote from within?

If this sounds like you, we’d love to meet you!!

WHO WE ARE:

Eden Park Inc. (“EdenPark”) is a dynamic automobile finance brand committed to enabling our dealer partners to sell more cars. Since 2012, EdenPark has serviced a wide network of automobile dealers and tens of thousands of consumers from coast to coast. EdenPark is a wholly owned subsidiary of Fairstone Financial Inc., which is a subsidiary of Fairstone Bank of Canada (“Fairstone Bank”).Learn more at EdenParkCanada.com.

Come join Fairstone Financial as a Representative, Customer Service.

Be part of Canada’s leading provider of responsible lending solutions to serve Canadians.

Why join us?

Because we care about our employees and offer a variety of benefits such as:

• Time Off: Minimum 15 days vacation and additional wellness days, plus statutory holidays.
• Work-Life Balance: Our 37.5-hour workweek and hybrid model (3 days in-office) promote a healthy balance.
• Comprehensive Benefits Package: Adjustable to your needs (with access to virtual healthcare).
• Pension Contribution: Fairstone automatically matches a certain percentage to contribute to your savings.
• Wellness: Tailored well-being solutions available 24/7.
• Competitive Base Salary: With multiple incentive programs to increase your overall compensation.
• Reward Program: Collect points for travel or merchandise.
• Employee Referral Program: Earn a bonus when referring a friend.
• Employee Discounts: We offer numerous discounts at various retailers.
• Professional Development: Comprehensive paid online learning courses (Fairstone Academy), opportunities to develop multiple skill sets.
• Supportive Culture: Join a supportive and collaborative work environment where your contributions are valued and recognized.

A regular day for you will include:

• Providing exceptional and professional service on every interaction and building rapport with our customers
• Receiving and placing customer service calls regarding any product/billing issues, service questions and general client inquiries
• Resolving problems by clarifying the customer’s challenge and offering the best solution for EdenPark and our customers.
• Assisting customers in making changes to their payment arrangements, banking information and insurance records
• Friendly and helpful onboarding calls with new customers
• Responding to customer emails promptly in accordance with our core values

Must haves!

• You thrive in a fast-paced, ever-changing environment.
• You have amazing conflict resolution skills and the ability to make decisions independently.
• You remain calm while solving issues and have the patience to deescalate difficult situations.
• You are tech savvy and know your way through Microsoft Office Suite and Outlook
• To meet our customer service standards, candidates must have a strong command of the French and English language. A C-level proficiency (fluent/proficient) in English is required to ensure effective and professional communication across all relevant tasks.

Extra- awesome to have:

• Previous experience in a call-centre, automotive related business, or financial services organization
• Post-secondary education

Working conditions:

• 3 required in-person workdays and 2 remote days (hybrid)
• You have flexible availability to work. Working hours can range anywhere between 8:30 AM to 8 PM EST Monday to Friday with alternating Saturday shifts; schedules are completed a month in advance and shifts are rotating.

WE ARE PROUD TO BE RECOGNIZED AS Great Place to Work Canada for 2025 and
Montreal's Top Employers 2025 by Canada’s Top 100 Employers!

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent

Fairstone Bank of Canada and its subsidiaries, including Fairstone Financial Inc. and Home Trust Company, deliver innovative, accessible and reliable financial solutions that enable Canadians to reach their financial goals. Collectively, we offer residential and commercial mortgages, consumer deposits and GICs, retail and automobile financing, credit cards and digital lending, in addition to unsecured and secured personal loans online and at more than 255 branches coast to coast. With a long-established history, we are proud to be Canada's leading alternative lending bank. More at FairstoneBank.ca