Customer Service Representative

Parrish & Heimbecker, Limited; Cambridge; On-site; CAD 40,000 - 55,000; Full time

Job summary

A leading Canadian milling company is seeking a motivated Customer Service Representative to enhance the customer experience in its Milling division. The ideal candidate will manage customer orders and resolve issues, ensuring high levels of service satisfaction. Join a growth-oriented and family-run company committed to the agriculture industry with over 110 years of history.

Benefits

Learning and Development Programs

Dental, Vision, and Extended Health Care

Tuition Reimbursement

Employee Assistance Program

Paid Time Off

RRSP Matching

Wellness Program

Company Events

Qualifications

• Minimum of 3 – 5 years of Customer Service experience is required.
• Excellent communication skills.
• Proficient computer skills, including Office 365 (Outlook, Word, Excel and Teams).

Responsibilities

• Processing customers’ orders.
• Resolving issues that arise with sales, production, invoicing.
• Coordinating with various departments to ensure customer needs are met.

Skills

Communication

Customer Service

Interpersonal Skills

Teamwork

Multi-tasking

Education

Post-secondary education in Office Administration

Tools

Office 365

Job description

Customer Service Representative

Parrish and Heimbecker

Join our team that shares your Passion & Heart for Canadian agriculture! Parrish & Heimbecker, Limited (P&H) has an opportunity for a motivated, forward-thinking, and dedicated individual as a Customer Service Representative for our Milling division based in Cambridge, ON.

P&H Milling

P&H is the largest Canadian-owned milling company. The P&H Milling Group sources wheat from Western Canada, Ontario, Quebec, and Atlantic Canada to produce quality flour and cereal products. The lineup includes hard red spring wheat flour for breads and other bakery products, soft winter wheat flour for cakes and cookies, as well as semolina flour for pasta, organic flour, and atta flour for chappati. In our specialty milling operation in Saskatoon, we also mill pea fractions.

From its mills in Halifax, Nova Scotia; Montreal, Quebec; Acton, Hanover, and Cambridge, Ontario; Saskatoon, Saskatchewan; and Lethbridge, Alberta, the P&H Milling Group supplies flour to customers throughout Canada, the United States, the Caribbean, the Middle East, Iceland, and Pacific Rim countries.

Benefits

Parrish & Heimbecker Ltd has a people-first approach therefore, we offer many perks to our hard-working staff! Some of our benefits include:

• Learning and Development Programs
• Dental, Vision, and Extended Health Care
• Tuition Reimbursement
• Employee Assistance Program
• Paid Time Off
• RRSP Matching
• Wellness Program
• Company Events

Your Role

Reporting to the Customer Service Manager, the incumbent will mainly be responsible for ensuring a seamless experience for P&H Milling Group customers from start to finish.

Day to Day

• Processing customers’ orders.
• Resolving issues that arise with sales, production, invoicing and communicate with all affected parties.
• Arranging customer emergency deliveries and assisting production to prioritize deliveries.
• Generating reports and providing support to the Sales team.
• Liaising with collections staff and providing backup documents to ensure payments are received in a timely manner.
• Coordinating with Production, Quality Control, Accounts Receivable, Invoicing Clerks and other departments to ensure customer needs are met.

Does This Sound Like You?

• Minimum of 3 – 5 years of Customer Service experience is required.
• Post-secondary education in Office Administration or equivalent experience.
• Excellent communication skills.
• Exceptional customer service, interpersonal and teamwork skills
• Proficient computer skills, including Office 365 (Outlook, Word, Excel and Teams)
• Ability to multi-task and work in a fast-paced environment

Work and grow with a family-owned company.

Join our team with Purpose & History! P&H’s roots go back over 110 years. We have always been a Canadian, family-owned and managed agri-business that understands the qualities and conditions needed for meaningful growth. Our corporate culture values are family values; honesty and integrity with a focus on listening and continuous learning. Like family, we support our staff to always do better.

With over 70 locations spanning from coast to coast, and trade links around the globe, P&H is growth-oriented, diversified and vertically integrated with operations spanning across grain merchandising, flour milling, crop input distribution and animal feed production.

To apply and learn more visit us atwww.pandhcareers.com

We thank all applicants, but only those selected for an interview will be contacted.

P&H is committed to building a skilled and diverse workforce that is reflective of Canadian society. As a result, Parrish & Heimbecker, Limited is an equal opportunity employer and is in compliance with the Employment Equity Act. We welcome applications from women, aboriginal people, people with disabilities and members of visible minorities. Accommodations in relation to the job selection process are available upon request.