Customer Service Representative

Bunzl Canada; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

A leading distribution company in Calgary is seeking a Customer Service Representative to provide exceptional service and assist with order processing. Ideal candidates should have bilingual communication skills in French and English and possess prior customer service experience. This full-time role offers opportunities for growth in a supportive work environment.

Benefits

Competitive salaries

Full range of benefits including RRSP with company match

Comfortable work environment

Qualifications

• Minimum 1-2 years previous customer service experience.
• Proficient in dealing with escalated customer service situations.
• Ability to handle high volume calls in a fast-paced environment.

Responsibilities

• Provide high level customer service meeting/exceeding client needs.
• Enter orders accurately into the system.
• Support customers on our online ordering e-commerce system.

Skills

Customer service experience

Problem-solving skills

Verbal and written communication in French and English

Multitasking

Crisis management skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

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Your career path has many avenues available for you to succeed. Are you looking to advance at a rate that matches your ambition and skill set? At Bunzl, we understand and want to invest in you. With our multi-career options, you’ll not only be able to find the adventure you are looking for today, but can be confident that new opportunities will be there for advancement in your future.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business and we provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

A Customer Service Representative will assist customers by educating them on our products and services, answering questions, taking and entering orders, utilizing & maintaining multiple software applications including online order guides and basic troubleshooting, interacting and working with Bunzl’s internal team including sales, service, procurement, warehouse & shipping, and management etc. as required to ensure our customers’ needs are met.

Responsibilities

• Provide our clients with high level customer service meeting / exceeding their needs.
• Enter orders accurately into the system, checking for item accuracy and pricing, which can deviate by client.
• Support customers on our online ordering e-commerce system.
• Full cycle sales order processing : sales order, credit approval, invoicing and filing.
• Complete administrative work, following up with purchasing or getting back to customers, with back orders or special orders.
• Respond in an efficient and timely manner to inquiries and requests relating to our various products.
• Provide customers with simple quotes.
• Maintain current knowledge of all promotions.
• Related duties involving customer service contact, via telephone, email, fax or regular mail.
• Must be able to work with minimal supervision, while being proficient and working in a team environment.

Requirements

Minimum 1-2 years previous customer service experience.

Proficient in dealing with escalated customer service situations.

Proficient verbal and written French and English communication skills.

Ability to work under pressure, multitask with meticulous follow up and tight deadlines.

Solid crisis management, problem solving, administrative and organizational skills required.

Consultative selling skills.

Fast learner with initiative and a great work attitude.

Ability to handle high volume calls, and a fast-paced environment.

Strong Computer Skills, including Microsoft Office and Windows based software.

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including an RRSP with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, perceived race, ancestry, place of origin, national origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, record of offences, marital status, family status, disability, social circumstances, political belief and / or source of income; or any other prohibited ground of discrimination as defined in the applicable Human Rights Legislation.

IndBunzlCa

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Other

Industries

Wholesale

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