Customer Service Representative

Reno Led Lighting Inc.; Calgary; On-site; CAD 55,000 - 65,000; Full time

Benefits offered by this job

Extended health care

Job summary

Reno Lighting is seeking a motivated Customer Service Representative to join our Calgary team. You will manage sales orders, coordinate with internal teams, and respond promptly to inquiries in the fast-paced lighting industry.

Ideal candidates have 1–3 years of customer service experience, strong English communication, and proficiency with Microsoft Office; experience with QuickBooks is a plus. This full-time role offers in-person work with regular daytime hours.

Qualifications

• 1–3 years of experience in customer service or business administration.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with QuickBooks or similar sales/order processing software is a plus.
• Prior exposure to LED, lighting, or electrical wholesale industries is an asset.
• Excellent communication and interpersonal skills in English.

Responsibilities

• Process sales orders accurately via phone, email, or fax.
• Communicate with internal and external departments to ensure orders are fulfilled accurately and on time.
• Provide prompt and professional responses to customer inquiries.

Skills

Customer service

Communication

Time management

Education

College Diploma in Business or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

QuickBooks

Job description

Join Our Growing Team at Reno Lighting!

Are you ready to launch your career with one of the fastest-growing lighting companies in Canada? Reno Lighting is seeking a motivated and detail-oriented Customer Service Representative to join our dynamic team. This opportunity offers hands-on experience and career development in the industrial and commercial lighting industry.

We’re known for pushing boundaries with innovative lighting technology that’s helping to standardize and advance the industry. We are expanding into Western Canada and If you're enthusiastic, organized, and ready to grow, we want to hear from you!

Position: Customer Service Representative

Key Responsibilities:

• Process sales orders accurately via phone, email, or fax.
• Communicate with internal and external departments to ensure orders are fulfilled accurately and on time.
• Provide prompt and professional responses to customer inquiries.
• Update customers on order status, including backorders, partial shipments, and delivery timelines.
• Collaborate with Outside Account Managers and the Warehouse Team to support seamless operations.
• Process claims for customers in accordance to our terms and conditions
• Foster and maintain relationships with our clients

Customer Transactions & Support:

• Manage and track customer orders using internal systems and client POs.
• Look for opportunities to improve the customer experience and support upselling initiatives.
• Work closely with the Sales Team to build and maintain strong customer relationships.
• Identify and communicate customer needs and opportunities to internal teams.
• Address customer concerns with timely, effective solutions and follow-up.
• Use internal tools and knowledge to troubleshoot and resolve issues efficiently.
• Stay informed on product availability, lead times, and inventory status.
• Handle administrative tasks and special projects as assigned by the Customer Service Manager.

What You Bring:

• Post-secondary education (College Diploma in Business or related field preferred).
• 1–3 years of experience in customer service or business administration.
• Proficiency in Microsoft Excel, Word, and PowerPoint.
• Experience with QuickBooks or similar sales/order processing software is a plus.
• Prior exposure to LED, lighting, or electrical wholesale industries is an asset.
• Excellent communication and interpersonal skills in English.
• Strong attention to detail, organizational abilities, and time management.
• Ability to work independently our in a group

Schedule:

• Full-time | Monday to Friday | 8:30 a.m. – 5:00 p.m.

Why Join Us?

At Reno Lighting, we’re not just offering a job — we’re offering a career path. As we continue to grow, so will your opportunities to learn, contribute, and advance within the company. Step into the fast‑paced world of industrial lighting and help shape the future of the industry.

Job Type: Full-time

Pay: $55,000.00-$65,000.00 per year

Benefits:

• Extended health care

Work Location: In person