Customer Service Representative

Summit Fleet; Calgary; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading automotive retail company in Calgary is seeking a Customer Service Representative to join their team. The role involves providing outstanding service, managing leasing tasks, and developing strong customer relationships. Candidates must possess exceptional communication skills and a strong customer service focus. The position offers competitive compensation along with benefits including health insurance and paid vacation.

Benefits

Group Health after 90 days

Dental

Life and Disability Insurance

Paid vacation

Employee Assistance Program

Employee Vehicle Purchase Program

Group Retirement Savings Program

Job training and advancement opportunities

Qualifications

• Strong Customer Service focus with a desire to exceed expectations.
• Critical thinker with strong problem-solving abilities.
• Exceptional communication skills, both oral and written.

Responsibilities

• Provide customers with outstanding Customer Service.
• Manage day-to-day tasks related to leasing and services.
• Work with other departments to ensure accuracy across all paperwork.

Skills

Customer Service focus

Problem-solving abilities

Attention to detail

Time management

Intermediate knowledge of Excel, Word, and Outlook

Exceptional communication skills

Job description

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Location

Calgary, Alberta

Job Type

Full-Time

Compensation

C$45,000.00 - C$55,000.00 per hour (CAD)

Kaizen Automotive Group is one of Canada’s 50 Best Managed Companies and a leader in automotive retail. With a team of nearly 1250 employees (some of whom are brand new to the company, while others have been with us nearly 30 years), we are always looking to expand and grow our business and are currently looking to add a qualified CUSTOMER SERVICE REPRESENTATIVE to our team at Summit Fleet. If you have the horsepower to join a fast-paced environment and hit our high standards – apply today!

The Customer Service Representative will join the Summit Fleet Calgary Operations team, playing a key role in developing strong relationships with our customers.

Responsibilities

• Provide customers with outstanding Customer Service and be their trusted Lease Expert
• Manage all day-to-day tasks related to leasing and services for a portfolio of clients, including but not limited to:

• Vehicle Terminations/Remarketing
• Create Lease Documentation
• Update client/unit/driver details in multiple systems
• Enter lease and sales information in multiple systems
• Confirm billing accuracy
• Ensure customer documentation accuracy
• Provide excellent customer service through email and phone calls
• Work with other departments to ensure accuracy across all paperwork

Other duties as assigned

Requirements

• The right personality – “fit” within our team is very important.
• Possess a strong Customer Service focus with a desire to exceed customer expectations
• Critical thinker with strong problem-solving abilities
• Strong attention to detail and accuracy
• Excellent time management skills, able to prioritize tasks and requests
• Intermediate knowledge of Excel, Word, and Outlook
• Exceptional communication skills, both oral and written
• Ability to work in a fast-paced environment
• Automotive or Fleet experience an asset, but not required

Compensation and Benefits;

In addition to competitive pay, we offer our employees;

• Group Health after 90 days
• Dental
• Life and Disability Insurance
• Paid vacation
• Employee Assistance Program
• Employee Vehicle Purchase Program
• Group Retirement Savings Program, after 1 year
• Professional work environment with job training and advancement opportunities

If you are in alignment with our values of integrity, transparency, professionalism, and teamwork – now might be the time for you to accelerate your career as part of one of the 50 Best Managed Companies in Canada.

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