Customer Service Representative

About Staffing Ltd.; Calgary; Hybrid; CAD 30,000 - 60,000; Full time

Job summary

A leading recruitment firm seeks multiple Customer Service Representatives for a temporary role in Calgary. The successful candidates will handle customer inquiries, provide product information, and ensure high-quality support. Candidates should possess strong interpersonal skills and have the ability to work independently in a remote setting.

Qualifications

• Minimum 2 years’ experience in a call center environment.
• Experience using live chats is a strong asset.

Responsibilities

• Resolve product/service issues by clarifying customer complaints and determining solutions.
• Provide customer support via phone, email, and live chat.
• Maintain accurate records and follow up on resolutions.

Skills

Interpersonal skills

Customer service skills

Problem solving

Organizational skills

Tech savvy

Job description

Connecting you to Administration jobs in Calgary, Alberta!

About Staffingis an Alberta-based recruitment company that connects jobseekers to employers across Canada. Established in 1996, About Staffing is a BBB Accredited Business and a proud member of the Calgary Chamber of Commerce.

Our highly reputable client is looking to add multiple Customer Service Representativesto join their busy Calgary team. This role will primarily be remote; however, the successful candidate must be willing and able to work in the Calgary office for training or when required. This is a temporary position and will be running for approximately 4-6 weeks in length, with the possibility for extension.

Reporting to the Customer Support Manager, this person is responsible for handling incoming customer communications via phone, e-mail, and live chat. They are required to serve customers by providing product and service information, as well as resolving product and service issues in an efficient, professional, and positive manner.

The ideal candidate must have the ability to work autonomously and efficiently with great attention to detail to support the remainder of the team. Required is confidence, the ability to multitask and prioritize tasks as needed, and the knack for maintaining a friendly and positive attitude.

Duties and Responsibilities:

The key job functions are:

• Resolving product or service problems by clarifying the customer’s complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, assisting and/or completing correction or adjustment, and following up to ensure resolution
• Recording of timely, accurate, concise, and clear notes for all support queries and subscriber account activities
• Data entry pertaining to the ongoing maintenance of customer subscriptions, within given guidelines
• Customer support in relation to incoming emails
• Provide assistance to the management team when necessary
• Recommend products or services by collecting customer information and analyzing customer needs
• Attract potential customers by answering questions and suggesting information about products and services, recognizing opportunities for product and solution promotion
• General troubleshooting, as well as observation and communication of errors within the company system
• Verifying subscriptions and client guidelines with a high level of accuracy

Experience:

• A minimum of 2 years’ experience in a call centre environment is required
• Previous experience using live chats is considered a strong asset

Skills:

• Strong interpersonal and customer service skills
• Professionalism and confidentiality
• Excellent de-escalation and problem solving abilities
• Ability to work autonomously with little to no direction
• Strong organizational skills
• Ability to prioritize tasks and pivot when needed
• Quick learner and adaptable
• Tech savvy and proficient in various computer platforms/software’s

Base Salary:$18.50 per hour

Work Hours:

• 37.5 hours per work
• 7:00am – 3:30pm
• Monday – Friday

Additional Notes:

• This opportunity does not include relocation. It will be the responsibility of the candidate should relocation be required.
• All applicants must be authorized to work in Canada to be considered for employment.

Equity. Diversity. Inclusion.At About Staffing EDI has always been a business priority and is continually upheld in our business practices. The About Staffing team would like to thank everyone who applies and will contact those potential candidates who are suitable for the position based on the employer’s needs.

About Staffingrecruiters are Alberta’s experts in connecting candidates with administrationjobs.We focus on temporary, direct hire (permanent) and temporary-to-direct hire placements in the corporate, industrial, management and technical fields.

About Staffing’s recruitment specialists believe in a human-to-human approach in hiring. We read your resume, conduct person-to-person interviews and make our matches to administration jobs.

Frequently Asked Questions

What happens after I apply?

Our Recruitment Team will be notified once you have submitted your resume. They will review your resume against our current job postings. If you meet the employer’s requirements, a recruiter may be in touch to begin the recruitment process.

Please note we are only contacting applicants who meet the employer’s needs of the positions we are actively working on. We are constantly posting administration jobs so check back with us regularly.

Please reference Job ID: 42410in your application.