Customer Service Representative

Vancouver Handyman Services; Burnaby; On-site; CAD 22,000 - 28,000; Full time

Benefits offered by this job

Competitive pay

Benefits

Sales incentive/bonus

Job summary

Handyman Connection is locally owned and operated in Burnaby, BC, seeking a full-time Customer Service Representative to support a growing team. You will handle calls, scheduling, billing, and customer communications with a focus on service quality and satisfaction.

We offer competitive pay starting at $16.00/hour, traditional business hours, and a supportive office environment with training and benefits for qualified applicants.

Qualifications

• Strong telephone and written communication skills.
• 1+ years experience in a Call Center or Customer Service Role preferred
• Knowledge of home repair and light remodeling a plus
• Ability to multi-task and work in a high-stress environment

Responsibilities

• Dedication to excellent customer service
• Able to manage small business details while working independently
• Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Experience handling projects to completion
• Ability to multi-task in a high stress environment

Job description

Handyman Connection of is locally owned and operated. We are a well-established home improvement company dedicated to excellent customer service and quality workmanship. We are a fast paced local office of an International Franchise with an opening for a full time Customer Service Representative. Our customers are seeking additional office support for our growing business.

What You Will Receive

• Earn competitive pay depending on your skills, experience and availability - $16.00/hour as a starting pay
• Work during traditional business hours
• Professional small office with a friendly touch
• Excellent training and support
• Business casual attire atmosphere

Responsibilities

• Dedication to excellent customer service
• Able to manage small business details while working independently
• Manage time and responsibilities - scheduling, customer support, job tracking, billing, staff communications, phone calls, etc.
• Experience handling projects to completion
• Ability to multi-task in a high stress environment

Qualifications

• Strong telephone and written communication skills.
• Outgoing personality; enjoys working with people
• Confident with typical office equipment and computer skills - especially Microsoft products such as Outlook, Excel, Word, CRM, etc.
• (1+) years experience working in a Call Center or Customer Service Role preferred
• Knowledge of home repair and light remodeling a plus

* Competitive wages with benefits and incentive plan available to qualified applicant. (16 - 20 /hr. + bonus on Sales / commission)

• Applicants with general knowledge of building materials and trades are highly encouraged to apply.