Customer Service Representative

Wolseley Inc; Burnaby; On-site; CAD 30,000 - 60,000; Full time

Job summary

Join Wolseley Canada as a Customer Service Representative in Burnaby, BC, where you'll play a crucial role in supporting and enhancing customer experiences. This full-time position offers a salary range of $23.00 - $26.00 per hour along with comprehensive benefits. Ideal candidates will thrive in a fast-paced environment, providing exceptional service to help customers enhance their homes. Strong communication and consultative sales skills are essential, as you'll engage with customers and generate leads to drive sales for Safe Step products.

Benefits

Comprehensive benefits fully paid from day one

Career development and training opportunities

Life insurance, disability and wellness program

RRSP and DC pension with up to 5.25% employer contribution

Paid vacation and sick time

Annual performance and profit sharing bonuses

Employee discounts on plumbing and HVAC products

Education reimbursement for employees

Employee referral program

Qualifications

• Experience in a modern contact center required.
• Proven track record in selling over the phone.
• Ability to work in a remote situation effectively.

Responsibilities

• Process inbound and outbound calls for sales opportunities.
• Support new sales opportunities through bid monitoring and project research.
• Assist customers with pricing proposals and technical information.

Skills

Consultative sales

Lead generation

Verbal communication

Technical skills

Multi-tasking

Job description

Customer Service Representative page is loaded

Customer Service Representative

Apply locations Burnaby BC - Safe Step Canada time type Full time posted on Posted 2 Days Ago job requisition id JR8369

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?

Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.

Join the Pros!

Safe Step Walk-In Tub Company (a Ferguson company) has experienced unprecedented growth. It hasbeen overly committed to providing our customers with the industry-leading safety, comfort,and independence they deserve. As the nation’s top walk-intub/showercompany, our products are made to the highest manufacturing standards, and our customer service is unmatched. We call it the Safe Step Difference.

If you’reconsideringinvesting in your future, look no further to discoverwhy the Safe Step Walk-In Tub Company is the only choice. We purposely employ dedicated team members who naturallydesireto providelife-changingservice to our customer base across the US and Canada. Every day, we do our bestto give our bestto those deserving of the same.

We seek top talent to process inbound telephone calls and respond instantly to internet leads, setting in-home saleappointmentsfor our Safety Specialists. Inboundphone callsandoutboundcallresponses tointernet leads arethe first step to create sales opportunities and ultimately helpingseniors retrofit their homes to age in place. If you are hard-working, dedicated, and thrive in a fast-paced environment, Safe Step Tub Inc. is an ideal place for you. Apply today!

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC products
• Education reimbursement for employees
• Employee referral program

What you will do:

• Assists customers with detailed pricing proposals/quotes for products and services projects.
• Supports new sales opportunities through bid monitoring, prospecting and project research.
• Follow a systematized sales process designed to convert leads into in-home sales opportunities by listening, understanding the consumer’s needs, asking probing questions, overcoming objections, and securing details to aid in the eventual sale.
• Provides and develops documentation for customers to look at product information and solutions. Provide product and technical information to outsides sales to support generation of sales into the utility segment.
• Make a high volume of outbound phone calls to consumers who submitted a web form for information on our products with the intention of scheduling an in-home sales visit for the Sales Closer. Occasionally receives inbound phone calls for the same purpose.
• Communicates with internal and external resources, providing customer service and completing quotations, fulfilment of demand, ensuring on-time delivery of orders, providing engineering support, and troubleshooting other customer problems.
• Fulfills Sales Support activities for the Order to Invoice process, owning the customer interface for quality processes: corrective actions, Field Quality Reports.
• Adhere to Company compliance and Health Safety and Environment (HSE) policies, procedures, and requirements
• Regular and reliable attendance
• All team members work one weekend per month in rotation.
• Other duties as assigned

What you will bring:

• Experience working in a modern (automated) contact center is a must with an emphasis on consultative sales or lead-generation.
• Ability to collaborate with others and understand geography and lead-setting skills.
• Proven track record of success in selling over the phone, consultative sales, lead setting, or other relevant contact center experience.
• Exhibits superior technical skills and ability to task switch between omni channel contact center software, a CRM, mapping tools, the Microsoft Office suite, and other cloud-based tools.
• Has excellent verbal communications skills, strong grammar, spelling and written skills, and a strong understanding of North American geography.
• Comfortable with receiving coaching in an individual or team setting and having your work product evaluated in real time.
• Willingness to thrive in a remote work situation where your contact with colleagues is 100% via video conference, instant messaging, and phone.
• Ability to multi-task across multiple software platforms during your workday.

Salary Range: $23.00 - $26.00 per hour

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.

Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

About Us

Wolseley Canada is part of Ferguson plc, a leading value-added distributor in North America providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. Ferguson is headquartered in the U.K., with its operations and associates solely focused on North America and managed from Newport News, Virginia. With approximately 36,000 associates across 1,700 locations in North America, Ferguson exists to make our customers' complex projects simple, successful and sustainable.

In Canada we are the country’s largest national trade distributor of plumbing, hydronic, HVAC/R and PVF products and solutions. Our national network of over 220 branches coast-to-coast supports over 2,500 employees, including our national team of sales and service specialists and our corporate head office located in Burlington, ON.

Our continued growth as an industry leader depends on hiring the best talent and helping them build rewarding careers. We believe in supporting the successes and development of our employees because our customers have come to rely on us for our knowledge, dependability and expertise. Come join us if you are committed to investing in yourself and delivering exceptional customer service.