Customer Service Representative

ALS; Burlington; On-site; CAD 40,000 - 60,000; Full time

Job summary

A global leader in scientific testing is seeking a Customer Service Representative in Burlington, Canada. This role involves providing technical support and consulting to clients, along with managing various client services. The ideal candidate will have strong communication skills and be proficient in Microsoft Office. Relevant experience in a fast-paced environment is preferred. Comprehensive benefits and opportunities for professional development are offered.

Benefits

Structured wage increases

Comprehensive benefits

Additional vacation days

Support for education or training

Learning & development opportunities

Qualifications

• Experience in a fast-paced environment is preferred.
• Customer service experience is an asset.
• Valid Driver’s License is necessary.

Responsibilities

• Respond to client calls and emails within set timeframes.
• Provide information about programs, tests, and pricing.
• Review and approve data reports and invoices.
• Track project status and update clients accordingly.

Skills

Intermediate English communication skills

Proficient in Microsoft Office

Accurate data entry skills

Strong organizational skills

Analytical and critical thinking skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Join to apply for the Customer Service Representative role at ALS

Get AI-powered advice on this job and more exclusive features.

At ALS, we encourage you to dream big.

When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.

About This Role

The Customer Service Representative specializes in providing technical support and consulting to clients, handling all aspects of client services proactively and with problem-solving skills.

Specific Responsibilities

1. Respond to client calls, emails, and requests within a timeframe set by your supervisor;
2. Provide information about analytical programs, tests, sampling, sample handling, pricing, and testing requirements;
3. Review and approve data reports and invoices;
4. Track client projects and update the lab manager or clients on status when requested;
5. Prepare, issue, and follow up on quotes;
6. Communicate with laboratory staff regarding turnaround times and relay information to clients;
7. Share relevant information about customers, contracts, and opportunities with the Lab Manager;
8. Coordinate with other departments on project status and resolve issues;
9. Serve as a backup for the Sample Reception position;
10. Follow proper methods and procedures while ensuring analytical quality;
11. Observe safety regulations and comply with ALS health and safety policies;
12. Perform other duties as assigned.

Required Knowledge, Skills & Abilities

• Intermediate English communication skills (auditory, verbal, written, reading);
• Proficient in Microsoft Office (Word and Outlook) and basic computer skills;
• Accurate and efficient data entry skills;
• Ability to perform repetitive tasks accurately in a fast-paced environment;
• Strong organizational skills and ability to meet deadlines;
• Analytical, process-oriented, with critical thinking skills in ambiguous situations;
• Ability to work independently and as part of a team.

Required Qualifications

• High school diploma or equivalent;
• Experience in a fast-paced, production, or preparation environment;
• Customer service experience is an asset;
• Valid Driver’s License.

Physical Demands

• Ability to lift 30 pounds regularly;
• Sit for a full shift;
• Perform repetitive manual tasks;
• Periodic travel for client meetings.

Our Benefits Include

• Structured wage increases;
• Comprehensive benefits (medical, dental, vision, life, disability, retirement, employee assistance, wellness programs);
• Additional vacation days for years of service;
• Support for education or training after 9 months;
• Learning & development opportunities.

Please note: Benefits vary based on employee status.

About ALS

ALS is a global leader in scientific testing, serving clients in over 60 countries across various industries. We utilize state-of-the-art technologies and innovative methodologies to deliver high-quality testing services and personalized solutions, helping clients leverage data-driven insights for a safer, healthier world.

Working at ALS

Our diverse and dedicated community is united by our passion to make a difference. We support skill development and offer opportunities for a diverse career, ensuring a safe, flexible, and rewarding environment that positively impacts our people, the planet, and communities.

Everyone Matters

ALS is an equal opportunity employer committed to an inclusive workplace. We consider all qualified candidates without regard to race, color, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy, genetic information, or other protected characteristics. We welcome applications from all, including women, First Nations, Métis, Inuit persons, minorities, and persons with disabilities. Accommodation is available upon request during the selection process.

Eligibility

Applicants must be citizens or permanent residents of the country they are applying in, or hold/able to obtain a valid work visa.

How To Apply

Please apply online with a cover letter and CV demonstrating your motivation and ability to meet this role’s requirements.