Customer Service Representative

Rootree Inc.; Burlington; On-site; CAD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Professional development opportunities

Collaborative work environment

Onsite gym and yoga classes

Job summary

A leading sustainable packaging company in Burlington, Ontario is seeking a Director of Human Resources to lead and enhance processes promoting innovation and sustainability. This entry-level position offers competitive salary, comprehensive benefits including health and wellness programs, and professional development opportunities. Candidates should have strong skills in customer service and proficiency in Microsoft 365 Suite. Join a collaborative environment dedicated to reducing environmental impact through high-quality packaging solutions.

Qualifications

• 1-2 years of experience in office/sales administration.
• 1+ year of experience with Excel, understanding tables and basic functions.
• Ability to manage spreadsheets and follow up with clients.

Responsibilities

• Act as a product knowledge expert for flexible packaging.
• Respond to sales leads, answering client questions.
• Walk new customers through customized packaging processes.

Skills

Experience in office/sales administration

Proficiency with Microsoft 365 Suite

Customer service experience

Attention to detail

Confidence dealing with clients

Basic math skills

Experience with NetSuite or other CRM/ERP systems

Job description

Director of Human Resources at Rootree Inc.

Monday to Friday, 8:30 am to 5:00 pm

Full-Time, Permanent

LOCATION: Burlington, ON

Rootree is a leading company in sustainable packaging solutions, committed to reducing environmental impact while delivering high-quality packaging products. Located in Burlington, Ontario, Rootree is dedicated to innovation, sustainability, and customer satisfaction.

Skills & Experience

• 1-2 years of experience in office/sales administration
• 1+ year of experience with Excel – understanding of tables, PivotTables, basic functions
• 1-2 years of customer service experience
• Attention to detail and a passion for continuously improving company processes
• Proficiency with Microsoft 365 Suite including Outlook, Teams, Word, Excel, PowerPoint, SharePoint, and OneDrive
• Confidence dealing directly with clients and staff members
• Previous experience with NetSuite or other CRM / ERP systems an asset

Responsibilities

• Act as a product knowledge expert for flexible packaging, responding to sales leads, scheduling customer calls to cover all questions and concerns, updating the CRM system throughout the process
• Respond to sales leads, answering client questions and concerns in a timely way
• Walk new customers through the process of customized packaging, having them complete forms to be used for quoting purposes
• Send quotes to customers, create Sales Orders, receive approvals, request deposits
• Send all compliance documents to customers, reviewing the received information, checking for accuracy, uploading all information to CRM and ERP systems
• Request samples of customer’s products in order to review and size appropriately with internal personnel
• Create Receive Orders for inbound shipments and Ship Orders for Outbound shipments
• Create Work Orders and Sales orders for new projects
• Coordinate production and communicate timelines with customers
• Pull production reports, as required
• Serve as a liaison between various departments
• Understand how to use the estimator tool and quote customers accurately when required
• Create and manage spreadsheets
• Follow up with all current clients and incoming leads, ensuring prompt communication
• Proficiency in basic math skills, including mark-up, cost calculation, is highly advantageous
• Attend Tradeshows as required

Benefits

1. Competitive salary commensurate with experience.

2. Comprehensive benefits package, including health, dental, and vision insurance.

3. Opportunities for professional development and career advancement.

4. Collaborative and inclusive work environment focused on innovation and sustainability.

5. Contribution to a meaningful cause by being part of a company dedicated to reducing environmental impact through sustainable packaging solutions.

6. Participate in our RESIN program including onsite gym, yoga classes, professional and personal development, and a progressive approach to work life balance.

How to Apply

Please submit your resume and cover letter detailing your qualifications and relevant experience to [e-mail] with the subject line “CSR 2026 - [Your Name]”. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Seniority level

Entry level

Employment type

Full-time

Industries

Packaging and Containers Manufacturing