Customer Service Representative

Culligan; Brantford; On-site; CAD 35,000 - 45,000; Full time

Job summary

A water treatment solutions company in Brantford, Ontario, is seeking a full-time Customer Service Representative. The role involves assisting customers, managing service calls and accounts, upselling products, and handling cash transactions. Ideal candidates are friendly, multitask efficiently, and possess strong communication skills. This position offers a Monday to Friday schedule with no late nights or weekends.

Benefits

Hourly base pay

Employee referral bonus

Annual performance review

Employee discounts

Supportive work environment

Company lunches and events

Qualifications

• Outgoing, friendly, and eager to help people.
• Excellent interpersonal and phone communication skills.
• Ability to multitask and work efficiently in a fast-paced environment.
• Previous customer service experience is preferred.
• Intermediate computer skills required.

Responsibilities

• Assist customers in person and on the phone professionally.
• Set up deliveries and book service calls.
• Process new contracts, create customer accounts, and schedule installations.
• Promote and upsell products and services.
• Manage cash register and reconcile receipts.

Skills

Customer Service

Interpersonal Skills

Typing

Data Entry

Basic Math

Computer Skills

Cash Handling

Job description

Our Company

Culligan offers a full line of water treatment products for every problem. We provide dependable service and technical expertise that has made Culligan the water solution choice for both residential and commercial locations.

Work Schedule: Monday to Friday, with occasional Saturdays as needed.

Responsibilities

• Assist customers in person and on the phone professionally
• Set up deliveries and book service calls
• Process new contracts, create customer accounts, and schedule installations
• Print, distribute, and close service work orders and route tickets; bill out once completed
• Promote and upsell products and services to new and current customers
• Book walk-in and phone sales leads with the Sales Team
• Handle accounts receivable collections and related calls for outstanding invoices
• Manage cash register and POS machine, reconcile and balance receipts, prepare bank deposits, and handle petty cash
• Refer unresolved customer grievances to designated departments
• Carry out water jugs and bags of water softener salt deliveries as needed

Qualifications

• Outgoing, friendly, and eager to help people
• Excellent interpersonal and phone communication skills
• Ability to multitask and work efficiently in a fast-paced environment
• Previous customer service experience
• Intermediate computer skills

We Offer

• Hourly base pay
• Employee referral bonus
• Annual performance review with potential pay increase

Benefits

• Dental care
• Extended health care
• Life insurance
• Vision care
• Employee assistance program
• RRSP match after three months

Work / Life Balance

• No weekends or late nights
• Monday through Friday schedule
• Paid time off and holidays

Training

• Paid CSR and Culligan training
• Opportunities for advancement within the company (e.g., Office Manager, Sales Representative, Management)

Additional Perks

• Employee discounts
• Supportive, non-toxic work environment
• Open door policy with management
• Company lunches, dinners, and parties

Our Mission

As the leading water quality expert, Culligan is committed to helping individuals, families, and communities access clean, safe water.

Our Values

• Courage to do the right thing
• Valuing diversity and respecting everyone
• Acting ethically and focusing on sustainability

Apply Today!

We are committed to a barrier-free workplace and welcome applications from all qualified candidates. Accommodations are available upon request. Please be cautious of employment scams; Culligan will never ask for payment or confidential information before an official job offer.

About Culligan

Culligan provides healthy, delicious water through innovative products and exceptional service. Join our team and apply now. Our location is independently owned and operated; all inquiries should be directed to the location owner.

Required Experience: Unclear Seniority

Key Skills

Typing, Data Entry, Customer Service, Basic Math, Computer Skills, Windows, Banking, Upselling, Pricing, Sanitation, Cash Handling, Stocking

Employment Type: Full-Time

Experience: N/A

Vacancy: 1