Customer Service Representative

Lifemark Health Group; Barrie; On-site; CAD 20,000 - 30,000; Part time

Job summary

Join a leading healthcare management organization as a Customer Service Representative in Barrie. You'll work with a dynamic team, providing exceptional service and support in a rehabilitation clinic setting. Enjoy competitive compensation, benefits, and opportunities for professional growth while embodying Lifemark's core values.

Benefits

30% employee discount at Shoppers Drug Mart

Paid vacation days

Annual continuing education allowance

Employee Stock Purchase Plan

Employee Referral Bonus Program

Qualifications

• 1-3 years experience in a rehabilitation clinic setting.

Responsibilities

• Answer calls and provide excellent customer service.
• Schedule appointments and maintain medical records.
• Assist with paperwork to prevent errors.

Skills

Computer literacy

Excellent customer service

Strong organizational skills

Excellent English communication

Education

Healthcare administration education

Job description

Job Title: Customer Service Representative

Location: Lifemark - Barrie Physiotherapy, 15 Gallie Court, Barrie, ON, L4M7G1

Employment Status: Permanent part-time

Anticipated Work Schedule:

1. Monday: 15:00 - 20:00
2. Tuesday: 15:00 - 20:00
3. Wednesday: 15:00 - 20:00
4. Thursday: 15:00 - 20:00
5. Saturday: 09:00 - 13:00

Are you ready to be part of a dynamic team of industry experts and make your mark as one of the best in the field, upholding exceptional standards of work and quality? If so, look no further! Be our Customer Service Representative at Lifemark - Barrie Physiotherapy and Lifemark Physiotherapy Bell Farm Road, a proud member of the Lifemark Health Group, Canada's premier healthcare management organization. We believe: "When you move better, you feel better." If this resonates with you, we want to hear from you!

At Lifemark, we embody our Core Values: "We have fun," "We strive for simplicity," "We trust each other to do the right thing," "We go the extra kilometre," and "We belong here."

Why Lifemark?

• Team Collaboration: Work alongside a multidisciplinary team of clinicians who share your passion.
• Competitive Compensation: Enjoy a competitive package with benefits for permanent full-time employees.
• Retail Perks: 30% employee discount at Shoppers Drug Mart.
• Invest in Your Future: Participate in our Employee Stock Purchase Plan.
• Wellness and Vacation: Paid vacation days for our permanent employees.
• Education Opportunities: Annual continuing education allowance and internal training.
• Refer-a-Friend: Earn rewards through our Employee Referral Bonus Program.
• Leadership Development: Opportunities for advancement.
• Community Engagement: Contribute as our National Partner of Special Olympics Canada.
• Mentorship & Environment: Supportive work environment with growth opportunities.
• Strong Digital Presence: Join a recognized national brand.

Qualifications & Core Competencies:

• Computer literacy and experience.
• Administrative experience.
• Healthcare administration education.
• Experience in healthcare administration is a plus.
• Excellent customer service and telephone etiquette.
• Strong organizational and multitasking skills, preferably 1-3 years in a rehabilitation clinic setting.
• Excellent English communication and interpersonal skills.
• Flexibility and adaptability to change.

Key Functions and Responsibilities:

• Answer calls, greet patients and visitors, and provide excellent customer service.
• Gather detailed information during patient visits and throughout treatment.
• Assist with paperwork to prevent errors.
• Schedule appointments and maintain medical records.
• Collect payments and verify coverage for funding approval.
• Data entry, billing, courier coordination, and correspondence processing.
• Provide administrative support to management.

Inclusion & Accommodation:

We promote an inclusive environment and equal employment opportunities for all, including Indigenous peoples, newcomers, women, and visible minorities. Accommodations are available upon request. Contact us at [e-mail].

Apply today! Visit www.lifemark.ca/careers