Customer Service Representative

Job Description: Our client in Aurora, Ontario is urgently looking for a Customer Service Representative.

Must Have Primary Skills:

1. Has 3-5 years of experience as a Customer Service Representative.
2. Proven experience in a customer service or order management role (manufacturing industry a plus).
3. Strong organizational and problem-solving skills.
4. Ability to manage multiple tasks with a high level of accuracy.
5. Team player who thrives in a collaborative environment.

Nice To Have Secondary Skills:

1. Proficiency in ERP systems.

Proven Experience In:

This role supports manufacturing operations by managing customer orders with precision and efficiency. The Customer Service Representative ensures timely and accurate order processing, coordinates issue resolution, and plays a key role in maintaining strong client relationships. The position also assists in optimizing internal workflows related to order fulfillment and customer communication.

Key Responsibilities:

1. Process and verify customer purchase orders using internal ERP and order management systems.
2. Coordinate updates or changes to orders and ensure all modifications are properly documented and communicated across relevant departments, such as production, logistics, and shipping.
3. Maintain accurate order and customer records for reference and reporting.
4. Act as a point of contact for customer inquiries, providing timely updates and resolutions.
5. Collaborate with operations and production teams to address and resolve order-related issues.
6. Conduct routine system maintenance for electronic order records.
7. Contribute to continuous improvement initiatives aimed at enhancing service accuracy, speed, and effectiveness within the customer support function.

Industry experience required: Manufacturing

Please send your resume to jretuerma@finney-taylor.com